General Utility Maintenance Supervisor (Wastewater)

City of Norfolk, VA; Norfolk (VA); On-site; USD 57,000 - 77,000; Full time

Job summary

The City of Norfolk's Department of Utilities seeks a General Utility Maintenance Supervisor to lead maintenance and repair of the wastewater system. This role involves supervising crews, coordinating operations, and ensuring compliance with safety standards. The ideal candidate will have extensive experience in system maintenance and supervisory roles, along with the ability to provide excellent customer service. The position offers a competitive salary and various benefits.

Benefits

Paid holidays

Vacation and sick leave

Employer paid pension plan

Medical and dental insurance

Tuition Assistance Program

Employer provided parking

Signing bonus

Qualifications

• More than seven years experience in repair/maintenance of system components.
• Three years in supervisory roles.

Responsibilities

• Oversee maintenance and repair of wastewater system.
• Supervise multiple crews and coordinate daily tasks.
• Ensure safety training and compliance with OSHA standards.

Skills

Leadership

Customer Service

Safety Training

Education

Vocational / Technical Degree

High School Diploma / GED

Tools

SCADA System

Job description

Salary : $57,385.00 - $76,150.00 Annually

Location : Norfolk, VA

Job Type : Permanent Full-time

Job Number : 012144

Department : Utilities

Division : WasteWater

Opening Date : 04 / 11 / 2025

Closing Date : 5 / 11 / 2025 11 : 59 PM Eastern

Description

The City of Norfolk's Department of Utilities is seeking qualified candidates for the position of General Utility Maintenance Supervisor. This person oversees the maintenance and repair of Norfolk's wastewater system. Oversees the installation and maintenance of sewer pipelines, sewer line cleaning, and sewer pump stations.

Essential Functions

Essential functions include but are not limited to :

• Must be capable of leading and supervising multiple crews to include all planning and coordination of the work

Oversee yard operations and coordinating vehicles with City Garage

Review and approve timesheets and leave requests in Peoplesoft, performance reviews, and daily work assignments

Responsible for coordinating and supervising maintenance items for sewer pump stations, sewer line cleaning, and sewer line close circuit televising (CCTV) planning

Perform customer service to include investigating issues in detail including desktop research, field research, contacting customer, coordinating with other departments, and following up with citizens.

Review monthly inspection of paving cuts with Senior Supervisors

Review Lucity service requests, work orders, and paving requests on a daily basis

Provide information to the City Attorney's office to assist with citizen requests or claims

Meet daily with respective senior supervisors

Supervises employees. Schedules and assigns daily work to appropriate personnel. Directs and coordinates divisional personnel on daily tasks and objectives. Determines the proper materials and equipment to efficiently complete projects in the most economical manner. Responsible for productivity and for generating work completion reports.

Reviews previous and current projects to ensure that they meet and / or exceed customer expectations and OSHA standards by performing field visits and evaluating feedback from customers, contractors and project reports.

Works with contractors, customers, and other divisions and municipalities to serve customers and resolve complaints and billing issues.

Documents, summarizes daily work performed by field personnel. Submits sewer overflow report to DEQ. Promotes safety by training personnel on safety precautions and compiles accident reports monthly.

Ensures subordinates receive necessary training to support a safe and effective work environment. Offers development opportunities and course material on safety, electronics, pump repairs, pipe installation, employee supervision, customer relations, and computer applications as needed. Conducts employee performance reviews. Monitors employee performance on an ongoing basis and addresses performance issues, initiating disciplinary action as needed.

Researches options and makes recommendations regarding equipment repair and purchase. Responsible for divisional equipment maintenance and repair. Reviews budget and authorizes requisitions for replacement parts, materials and supplies.

Education / Experience

Work requires knowledge of a specific vocational, administrative, or technical nature. Knowledge is generally obtained through advanced study beyond high school, such as junior college, vocational, business, technical, correspondence schools.

More than seven years experience in repair / maintenance of system components, equipment and machinery; three years in supervision.

Additional Information & Requirements

• OSHA / VDOT specific safety training

Valid driver's license.

Additional duty specific training and certification may be required within six months of employment.

Work Locations : Utilities Combined Operations Center, 1316 Ballentine Boulevard, Norfolk

This position is eligible for a one-time $5,000 signing bonus.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and / or weekends in response to emergencies and severe weather.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project / grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary / seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE :

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N / A."

Please select the highest level of education you have completed.

• High School Diploma / GED
• Some College (6 months or more)
• Vocational / Technical Degree
• Associate's Degree
• Bachelor's Degree or higher

How many years of repair / maintenance of system components experience do you possess?

• I have less than 7 years of experience
• I have 7 to 10 years of experience
• I have 11 to 14 years of experience
• I have over 15 years of experience

Please select your experience as it relates to this position :

• Overseeing system installations
• Wastewater systems
• I do not possess any experience

Describe your experience as it relates to question 4.

How many years of supervisory experience do you possess?

• I have less than 3 years of experience
• I have 3 to 6 years of experience
• I have 7 to 10 years of experience
• I have over 11 years of experience

Select the following that you possess experience in :

• SCADA System
• OSHA Safety Training
• VDOT Safety Training
• Service Request Systems

Do you have a valid driver's license?

I understand that this is an Essential position which means I may be required to work nights, weekends, rotating shifts, holidays in response to severe weather events and emergencies

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

Do you currently reside in the City of Norfolk?

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

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