General Utility Maintenance Supervisor (Wastewater)

City of Norfolk; Norfolk (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a General Utility Maintenance Supervisor to oversee the maintenance of wastewater systems. This essential role involves leading multiple crews, coordinating operations, and ensuring compliance with safety standards. The ideal candidate will have extensive experience in system maintenance and supervision, coupled with strong leadership and customer service skills. This position offers a unique opportunity to make a significant impact on community services while working in a supportive environment. If you are ready to take on a challenging and rewarding role, this is the perfect opportunity for you.

Benefits

Signing Bonus of $5,000

Health Insurance

Retirement Plan

Paid Time Off

Training Opportunities

Qualifications

• More than 7 years in repair/maintenance of systems and 3 years in supervision.
• Knowledge of safety standards and equipment maintenance.

Responsibilities

• Supervise maintenance and repair of wastewater systems and pipelines.
• Coordinate crews, schedules, and daily work assignments.

Skills

Leadership

Supervision

Customer Service

Safety Training

Project Management

Education

High School Diploma

Vocational Training

Tools

Peoplesoft

Lucity

Job description

The City of Norfolk's Department of Utilities is seeking qualified candidates for the position of General Utility Maintenance Supervisor. This person oversees the maintenance and repair of Norfolk’s wastewater system. Oversees the installation and maintenance of sewer pipelines, sewer line cleaning, and sewer pump stations. Essential functions include but are not limited to:

• Must be capable of leading and supervising multiple crews to include all planning and coordination of the work.
• Oversee yard operations and coordinating vehicles with City Garage.
• Review and approve timesheets and leave requests in Peoplesoft, performance reviews, and daily work assignments.
• Responsible for coordinating and supervising maintenance items for sewer pump stations, sewer line cleaning, and sewer line close circuit televising (CCTV) planning.
• Perform customer service to include investigating issues in detail including desktop research, field research, contacting customers, coordinating with other departments, and following up with citizens.
• Review monthly inspection of paving cuts with Senior Supervisors.
• Review Lucity service requests, work orders, and paving requests on a daily basis.
• Provide information to the City Attorney’s office to assist with citizen requests or claims.
• Meet daily with respective senior supervisors.
• Supervises employees. Schedules and assigns daily work to appropriate personnel. Directs and coordinates divisional personnel on daily tasks and objectives. Determines the proper materials and equipment to efficiently complete projects in the most economical manner. Responsible for productivity and for generating work completion reports.
• Reviews previous and current projects to ensure that they meet and/or exceed customer expectations and OSHA standards by performing field visits and evaluating feedback from customers, contractors, and project reports.
• Works with contractors, customers, and other divisions and municipalities to serve customers and resolve complaints and billing issues.
• Documents, summarizes daily work performed by field personnel. Submits sewer overflow report to DEQ. Promotes safety by training personnel on safety precautions and compiles accident reports monthly.
• Ensures subordinates receive necessary training to support a safe and effective work environment. Offers development opportunities and course material on safety, electronics, pump repairs, pipe installation, employee supervision, customer relations, and computer applications as needed. Conducts employee performance reviews. Monitors employee performance on an ongoing basis and addresses performance issues, initiating disciplinary action as needed.
• Researches options and makes recommendations regarding equipment repair and purchase. Responsible for divisional equipment maintenance and repair. Reviews budget and authorizes requisitions for replacement parts, materials, and supplies.

Work requires knowledge of a specific vocational, administrative, or technical nature. Knowledge is generally obtained through advanced study beyond high school, such as junior college, vocational, business, technical, correspondence schools.

More than seven years experience in repair/maintenance of system components, equipment, and machinery; three years in supervision.

• OSHA/VDOT specific safety training.
• Valid driver's license.
• Additional duty specific training and certification may be required within six months of employment.

Work Hours: Monday - Friday; 7:00 a.m. - 3:30 p.m.

Work Locations: Utilities Combined Operations Center, 1316 Ballentine Boulevard, Norfolk

This position is eligible for a one-time $5,000 signing bonus.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.