General Service Technician - Store 728

Monro; Baltimore (MD); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Performance incentives

Paid vacation and holidays for full‑t‑

ASE Certification reimbursement

401k eligibility

Healthcare, Vision, Dental

Employee access perks

Career advancement opportunities

Job summary

Monro is hiring a General Service Technician to perform basic vehicle maintenance and repair services to standard. The role is hourly and offered as full-time or part-time, delivering 5-star service through clear communication of vehicle issues and proposed solutions while meeting time and quality expectations for guests.

Key duties include tire and wheel services, oil changes, basic maintenance, and completing courtesy inspections on every vehicle.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training including basic car maintenance and repair or equivalent education/experience.

Responsibilities

• Accurately perform basic vehicle services and repairs per Monro standards.
• Tire services: removal, balancing, patch/plug, mounting, TPMS service.
• Oil changes and basic maintenance: bulb, wiper blade, filter replacements; battery testing/installations.
• Complete Monro Courtesy Inspections on every guest vehicle and communicate needed services.
• Assist with inventory management and stocking.
• Maintain store cleanliness and guest-ready condition.
• Follow Monro safety standards and road test policies.
• Test drive vehicles following policy and safety laws.
• Adhere to company policies, environmental codes, and OSHA standards.
• Keep up with Monro University training modules.
• Operate and maintain equipment safely.
• Perform other duties as assigned.

Skills

Customer service

Communication

Basic car maintenance

Education

High School Diploma

Automotive training

Job description

The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

Benefits

• Performance based incentives
• Paid vacation and holidaysfor Full-Time Teammates
• Reimbursement for ASE Certifications
• 401keligibility immediately upon hire
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Qualifications

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.