General Service Technician - Big O

Leeds West Groups; Lincoln Park (IA, NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a General Service Technician who embodies professionalism and teamwork. This full-time position involves performing routine maintenance, conducting vehicle inspections, and utilizing modern diagnostic tools to ensure quality service. With a focus on customer satisfaction and adherence to safety standards, this role offers an opportunity to thrive in a dynamic environment. Join a company that values integrity, promotes a safe workplace, and provides excellent benefits, including health insurance and retirement plans. If you have a passion for the automotive industry and a commitment to quality work, this position is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Professional development

Employee discounts

Qualifications

• Strong integrity and communication skills are essential.
• Knowledge of automotive systems and repair procedures is required.

Responsibilities

• Perform routine maintenance and repairs on vehicles.
• Conduct inspections to identify mechanical and safety issues.

Skills

Automotive diagnostics

Customer service

Communication skills

Organizational skills

Analytical skills

Education

High school diploma or equivalent

Tools

Diagnostic equipment

Computer systems

Job description

IA Big O Ames - 5017, 208 Lincoln Way, Ames, Iowa, United States of America Req #425

Friday, September 6, 2024

Summary

A General Service Technician exemplifies professional integrity, teamwork skills, basic automotive industry knowledge, diagnostic and repair skills, utilization of modern tools and technology, a willingness to learn, and a passion for delivering quality work and exceptional customer service while supporting daily operations.

Essential Functions, Duties, and Responsibilities

1. Perform routine maintenance services such as oil changes, tire rotations, fluid flushes, and filter replacements.
2. Conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, or safety issues.
3. Complete repairs and maintenance tasks efficiently and accurately.
4. Utilize diagnostic equipment, manuals, and computerized systems for troubleshooting automotive problems.
5. Ensure all work meets manufacturer specifications and safety standards.
6. Perform quality control checks and test drives to verify repairs.
7. Report safety concerns, accidents, or service issues beyond initial scope to management.
8. Follow proper procedures for test drives, safety, and traffic laws.
9. Maintain accurate inspection records and communicate service needs effectively.
10. Communicate professionally with customers regarding repairs and estimates.
11. Provide excellent customer service, maintaining professionalism and courtesy.
12. Collaborate with team members to ensure efficient workflow.
13. Follow workplace safety policies and promote a safe work environment.
14. Maintain a clean and organized workspace in compliance with OSHA regulations.
15. Stay updated on industry trends and technological advancements.
16. Support management in fostering a positive team culture and exceeding business goals.
17. Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

• Strong integrity and communication skills.
• Interpersonal and customer service skills.
• Knowledge of automotive systems, diagnostics, and repair procedures.
• Organizational skills and attention to detail.
• Analytical and decision-making skills.
• Proficiency with computer systems and diagnostic tools.
• Ability to adapt to technological changes and manage inventory.
• Ability to work in a fast-paced environment, manage priorities, and meet attendance expectations.

Minimum Requirements

• Minimum age of 18 years.
• Active, unrestricted driver’s license.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred.
• Legal authorization to work in the U.S. and a clean driving record.

Workplace Culture and Expectations

We promote a safe, respectful, and professional environment, strictly enforcing policies against drugs, alcohol, weapons, violence, harassment, or discrimination. Employees must adhere to safety standards, including PPE use and OSHA regulations.

Physical Demands

This role requires physical strength, endurance, and dexterity, including frequent lifting (up to 50 lbs), standing, bending, and manual tasks, often in a fast-paced setting.

Position Details

This full-time position requires at least 32 hours weekly, with varying hours and days based on location and needs, including weekends and long hours.

Travel

Up to 25% local travel, with less than 5% overnight travel. Reimbursements may apply.

Equal Opportunity

Leeds West Groups provides equal employment opportunities and complies with ADA and other laws, offering reasonable accommodations as needed.

Other Duties

This description is not exhaustive; duties may change without notice.

Benefits

• Health, dental, and vision insurance
• Retirement plans
• Paid time off and holidays
• Incentive programs and awards
• Professional development and employee discounts