Big O Tires General Service Technician

Leeds West Groups; Lincoln Park (IA, NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a General Service Technician to join their dynamic team. This full-time position offers the opportunity to engage in a variety of automotive services, ensuring vehicles are maintained to the highest standards. The ideal candidate will demonstrate strong teamwork and communication skills while providing exceptional customer service. You'll be part of a supportive environment that values integrity and professionalism. If you are passionate about the automotive industry and eager to grow your skills, this role is perfect for you!

Benefits

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Retirement plans

Paid time off

Professional development

Employee discounts

Qualifications

• Strong integrity and customer service orientation.
• Proficient in automotive diagnostics and repair procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Perform routine maintenance and repairs on vehicles.
• Utilize diagnostic equipment to troubleshoot automotive issues.
• Communicate effectively with customers about repairs.

Skills

Automotive diagnostic skills

Customer service skills

Communication skills

Technical knowledge of automotive systems

Organizational skills

Problem-solving skills

Ability to adapt to changing technologies

Education

High school diploma or equivalent

Tools

Diagnostic tools

Computerized diagnostic software

Multimeters

Job description

IA Big O Ames - 5017, 208 Lincoln Way, Ames, Iowa, United States of America Req #501

Thursday, November 7, 2024

Summary

A General Service Technician exemplifies professional integrity, strong teamwork skills, basic knowledge of the automotive industry, basic automotive diagnostic and repair skills, utilization of the latest technology, tools, and equipment, a willingness to learn and grow in a fast-paced environment, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the daily operations of the business.

Essential Functions, Duties, and Responsibilities

1. Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, and more, to ensure vehicle reliability and longevity.
2. Assist with and conduct comprehensive vehicle inspections to identify potential mechanical, electrical, maintenance, or other automotive needs and safety concerns.
3. Complete repairs and maintenance tasks efficiently and accurately.
4. Utilize diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems efficiently and accurately.
5. Ensure all repair and maintenance work meets manufacturer specifications and industry standards for quality and safety.
6. Perform quality control checks and test-drive vehicles to verify repairs and diagnose any remaining issues.
7. Immediately raise any accidents or other service issues that require service work beyond what was originally scheduled or otherwise raise safety concerns to the Store Manager or Service Manager.
8. Complete test drives correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
9. Prepare and maintain thorough, consistent, and accurate inspection records in accordance with company procedures and best practices and clearly communicate service recommendations and needs to sales and management staff.
10. Communicate effectively and professionally with customers to explain repair recommendations, provide estimates, and address any questions or concerns.
11. Provide legendary customer service and ensure customer satisfaction by promptly providing accurate and quality automotive services and maintaining a professional and courteous demeanor.
12. Collaborate with senior Automotive Technicians, management staff, and other team members to coordinate workflow and ensure efficient service delivery.
13. Abide by and promote workplace safety requirements and best practices to minimize and reduce workplace safety concerns, injuries, and damages, and maximize team compliance with OSHA and company safety policies, procedures, and industry best practices.
14. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
15. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
16. Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
17. Perform other duties as assigned.

Supervisory Responsibilities

• None

Qualifications

• Strong sense of integrity.
• Excellent verbal and written communication skills.
• Excellent interpersonal, diplomacy, and customer service skills.
• Knowledge of the automotive industry.
• Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Proficient with computer and software systems.
• Proficiency in diagnostic tools and equipment, including scan tools, multimeters, and computerized diagnostic software, and Digital Vehicle Inspections (DVI).
• Strong and clear understanding and knowledge of the proper use of shop equipment, tools, and fluids.
• Ability to adapt to rapidly changing automotive technologies, methods, and best practices.
• Proficient in inventory and expense management.
• Ability to thrive in a high-paced sales environment.
• Ability to provide and receive constructive feedback.
• Ability to manage priorities, multitask, and complete objectives with minimal supervision.
• Ability to meet consistent attendance expectations.

Minimum Education, Credentials, and Experience

• Minimum age requirement of eighteen years.
• An active and unrestricted driver’s license is required.
• A high school diploma or equivalent is preferred.
• A minimum of one year of related experience is preferred.
• Must be legally authorized to work within the United States while employed by Leeds West Groups.
• Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.

Workplace Culture, Conduct, and Expectations

We support a positive, professional, and safe workplace culture. We adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination, in accordance with our company policies and employment laws. Employees are expected to conduct themselves positively, respectfully, ethically, and professionally.

Work Environment and Physical Demands

This job operates in a fast-paced automotive retail and repair environment, exposing employees to indoor and outdoor climates, automotive tools, equipment, fluids, and chemicals. Proper use of PPE, adherence to uniform standards, and OSHA compliance are required.

This position requires physical strength, agility, dexterity, and endurance, including frequent standing, walking, bending, kneeling, reaching, driving, and lifting up to 50 pounds. Long hours and working under tight deadlines are common.

Position Details

This full-time, onsite position requires at least 32 hours per week, with varying hours based on location and business needs. Long hours and weekend work are expected.

Travel

Up to 25% travel between local stores, with less than 5% overnight travel. Reimbursements may apply.

Equal Opportunity Employment

Leeds West Groups provides equal employment opportunities and complies with all applicable laws. Reasonable accommodations are available for individuals with disabilities.

Other Duties

This job description is not exhaustive and duties may change at any time.

Benefits

• Health, dental, and vision insurance
• Flexible and health savings accounts
• Retirement plans
• Paid time off and holidays
• Incentive programs and performance awards
• Professional development and employee discounts