General Service Technician

Big O Tires; Jefferson City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a General Service Technician to join their dynamic team. This role involves performing essential service and installation tasks, ensuring customer satisfaction through efficient and courteous service. You'll have the opportunity to work with a variety of products while maintaining a safe and clean work environment. The company values growth and development, offering on-the-job training and advancement opportunities. If you're eager to learn and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Paid time off

Holidays

401(k) plan with company match

Health benefits (medical, dental, vision)

Profit sharing/performance incentives

Qualifications

• Minimum age of 17 or older with parental consent.
• Proficiency in English (reading, writing, speaking).
• Ability to operate vehicles safely.

Responsibilities

• Change oil, lubricate vehicles, and install tires.
• Provide fast and friendly customer service.
• Maintain store appearance and comply with standards.

Skills

Effective communication skills

Ability to operate automatic and manual transmission vehicles

Ability to learn new concepts

Willingness to work with hazardous materials

Physical ability to move products weighing up to 75 pounds

Education

High school diploma or GED

Tools

Computer

Job description

Join to apply for the General Service Technician role at Big O Tires

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

Responsibilities

1. Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights.
2. Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
3. Inspect disposed tires for adjustment and properly store or dispose of tires.
4. Clean facilities, tools, and equipment and stock shelves.
5. Consistently and courteously greet and thank each customer and provide fast and friendly customer service.
6. Promote sales through explaining benefits of service and products to customers.
7. Perform all necessary sales duties per company policy and procedure, including proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, and stocking merchandise.
8. Maintain internal and external store appearance to comply with Big O Tires standards.
9. Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to and from service areas.
10. Complete daily training such as Today’s Class Technician and other required courses.
11. Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
12. Keep supervisor informed of any maintenance problems and issues requiring attention.
13. Assist in training new employees as needed.
14. Perform other duties as assigned, adhering to company policies and procedures.

Job Requirements

• Minimum age of 17 (with parental consent) or older.
• Ability to learn new concepts and use technical materials.
• Ability to operate a computer and other office machinery.
• Ability to safely operate automatic and manual transmission vehicles.
• Effective communication skills with customers.
• Willingness to work with hazardous materials and in outdoor weather conditions.
• Compliance with PPE regulations.
• Physical ability to move and retrieve products and supplies weighing up to 75 pounds.
• Availability to work holidays, weekends, and after hours as needed.
• Proficiency in English (reading, writing, speaking).
• Successful completion of pre-employment screenings and legal authorization to work in the U.S.

Note: Ability to obtain a Current Motor Vehicle Inspection within 6 months for Missouri stores.

Preferred Skills

• High school diploma or GED.
• Strong verbal communication skills.
• Valid driver’s license.
• Ability to work independently and in a team.
• Ability to work at a fast pace and sales abilities.

About MFA Petroleum Company

MFA Petroleum, a subsidiary of MFA Oil Company, operates convenience stores and Big O Tires franchises in Missouri, Arkansas, and Kansas, providing fuels, lubricants, propane, and more.

Benefits

We offer competitive wages, paid time off, holidays, profit sharing/performance incentives, a 401(k) plan with company match, and health benefits including medical, dental, vision, and insurance options.

Our Culture

Our core values include putting customers first, being tenacious, and leading by example, emphasizing respect, service excellence, integrity, accountability, and empathy.

Growth & Development

Opportunities for advancement, on-the-job training, and educational assistance are available to support your professional growth.