General Service Employee (Term)

Harvard University Central Administration; Cambridge (MA); On-site; USD 37,000 - 39,000; Full time

Job summary

Harvard University Dining Services in Cambridge is seeking staff for General Service roles in the dining facilities. Responsibilities include station setup, maintaining service areas, monitoring lines, and ensuring food safety and quality throughout meal periods.

Requirements include a high school diploma, proficient English, basic math, and the ability to work independently as part of a team in a fast-paced environment. This term position ends 7/10/2027 with 24 hours per week.

Qualifications

• High School Diploma or equivalent is required.
• Proficiency in English (speaking, reading, writing).
• Must have basic math skills and ability to read thermometers and measuring devices.
• Ability to follow directions, work independently and as part of a team.

Responsibilities

• Sets up and maintains assigned station before, during and after meal periods.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies.
• Monitors serving lines to ensure quality and quantity meet customer demand.
• Communicates with Supervising Manager or Person-in-Charge about food quality and issues.
• Notifies staff of needs prior to running out of items.
• Maintains sanitation and safety by cleaning surfaces and logs.

Skills

Customer service oriented

Communication skills

Multi-tasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Job description

• Harvard Job Function: Hospitality & Dining Services
• Union: 21 - Hotel, Rest Emp Int Loc 26
• Salary Grade: 000
• FLSA Status: Non-exempt

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Job-Specific Responsibilities:

• Sets-upandmaintainsassignedstationbefore,duringand after mealperiods.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other suppliesneededduringmeals.
• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customerdemand.
• Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning foodqualityandissuesofkeepingfood onthe hot andcoldfood stationsabundantduringmealperiods.
• Notifiesstaff responsibleforpreparingfoodof needsprior torunningout.
• Monitors serving lines during meals to ensure quality and quantity are suitable to provide forcustomer demand.
• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items andfood storage areas such as refrigeration, freezer, and dry storage.Informs students/guests on foods toavoid by knowing the menu items and the ingredient listings or by referring them to the person incharge.
• Maintainssafe areabydisplayingwetfloorsignsand promptlyrespondingtospills andbreakages.
• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,refrigerationand freezerunits.
• Keepsallstorageareasorganizedandclean.
• Accurately fills out sanitation and temperature logs and food service records as required.Informspersonincharge when corrective actionis needed.
• Follows sanitation standards in compliance with all regulatory agencies including HarvardEnvironmental Health andSafetyregulations.
• Recyclesper policyandprocedure,emptiestrashandcleansreceptacles.
• Reportsmalfunctioningequipment tomanagementor personincharge.
• ComplieswithStateofMassachusettsandDiningServices’“FoodEmployeeIllnessPolicy”.
• Supportsalleventsas assignedtoinclude,but not limitedtosetup,execution andcleanup.
• Workstomeetthemissionandcorevaluesof HarvardUniversityDiningServiceswithenthusiasmand aspirit ofcooperation.
• Attendstrainingsasassigned.
• Maintainscurrentcertificationsasrequired.
• Performsotherdutiesasassigned.

NOTE:The General Service position is comprised of three main functions:Front-of-House, BusPerson, Dishroom.In addition to the responsibilities above, employees will be required to perform inanyofthefollowingareas.

BusPerson

• Maintains,fillsandrestocksall stationsasneeded.
• Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.Recordstemperature ofsoft-servemachine.

Dishroom

• Maintainsandfills all necessarychemicalsanddetergent.
• Fills,empties,cleansandde-limesdishmachine.
• Responsiblefor allware-washingandsanitationof allfoodandnon-foodcontactsurfaces.
• During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and finalrinse.Accurately record temperature in log book as required.Inform person in charge whencorrectiveaction is needed.
• Keepsallequipment in dishroomcleanand sanitizedincludingdishracks,carts and caddies.
• Cleanstables,conveyor beltanddisposal units.

Front-of-House

• Ensuresfoodisproperlylabeled,garnishedandutensils areinplace.
• Keepsservinganddiningareasclean.Replenishesnapkinholdersand salt/pepper shakers.

Physical Requirements:

• Routine: must be able to lift 50 lbs. without restrictions.Continuous: standing, walking,lifting,manual dexterity, reaching, handling, bending
• Frequent: push/pull,bending,ascendinganddescendingstairsandladders

Qualifications

Basic Qualifications:

• HighSchoolDiplomaor equivalent.
• MusthaveproficiencywiththeEnglishlanguage (speaking,readingandwriting).
• Must have basic math skills and ability to analyze digital and analog thermometers and othermeasuringdevices.
• Mustbeabletofollowdirections.
• Mustbeneat inappearanceandcomplywith properdresscodeasdesignated byHUDS.
• Mustbeableto work independentlyandas partofateam.
• Musthavestrongmulti-taskingskills.
• Communicateseffectivelyand workscooperativelyand respectfullywith a diverse set of staff,management teamand guests.
• Mustbeabletowork ina fast-paced diverse environment.
• Mustbecustomerserviceoriented,ableandwillingtoprovide customers with the bestpossiblediningexperience.
• Musthaveexcellentcommunicationskills.
• Mustbeableto workcooperativelyand respectfullywithadiversesetofstaff,managementandguests.
• Mustbecustomerserviceoriented.

Additional Qualifications and Skills:

• ServSafecertificationwithinoneyearofemployment.
• Atleastoneyearofrelatedfoodindustryexperience.
• PreviousexperienceworkinginaUniversitypreferred.

Additional Information

**This is a term position ending on 7/10/2027**

Standard Hours/Schedule: 24 hours per week

• Sunday, Thursday, Friday & Saturday 4:30pm - 8:30pm & Monday 7:00am - 3:00pm

Compensation Range/Rate (including Shift Differential if applicable): 26.77-28.27

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal, Drug Test, References

Other Information:

#LI-TH1

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination . We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

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