General Service

Harvard University; Massachusetts; On-site; USD 37,000 - 39,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

Tuition assistance and reimbursement

Retirement plans with universitys'Con

Wellbeing resources

Commuter benefits and campus perks

Job summary

Harvard University Dining Services is seeking a General Service team member to support Front-of-House, Bus Person, and Dishroom roles within the Central Administration dining program. You will help set up meal stations, keep areas clean, and ensure safe, efficient service during meals on a part-time schedule.

The role requires a High School diploma, proficiency in English, basic math, and the ability to multitask in a fast-paced university setting.

Qualifications

• High school diploma or equivalent required.
• Proficiency with English (speaking, reading, writing).
• Basic math skills and ability to read thermometers and measuring devices.
• Ability to follow directions and work independently or as part of a team.
• Neat appearance and ability to comply with dress code.
• Customer-service oriented with strong multitasking abilities.

Responsibilities

• Set up and maintain stations before, during, and after meal periods.
• Keep serving areas stocked with dishes and supplies for meals.
• Monitor serving lines for quality and customer demand.
• Follow food-safety policies and document sanitation logs.
• Direct guests to safe menu items considering allergies and ingredients.
• Maintain cleanliness of surfaces and equipment in dining areas and dishroom.

Skills

English proficiency

multitasking

customer service

communication

teamwork

fast-paced environment

Education

High School Diploma or equivalent

Tools

Thermometers

Job description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Summary:

Job-Specific Responsibilities:

• Sets-upandmaintainsassignedstationbefore,duringand after mealperiods.

• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other suppliesneededduringmeals.

• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customerdemand.

• Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning foodqualityandissuesofkeepingfood onthe hot andcoldfood stationsabundantduringmealperiods.

• Notifiesstaff responsibleforpreparingfoodof needsprior torunningout.

• Monitors serving lines during meals to ensure quality and quantity are suitable to provide forcustomer demand.

• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items andfood storage areas such as refrigeration, freezer, and dry storage.Informs students/guests on foods toavoid by knowing the menu items and the ingredient listings or by referring them to the person incharge.

• Maintainssafe areabydisplayingwetfloorsignsand promptlyrespondingtospills andbreakages.

• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,refrigerationand freezerunits.

• Keepsallstorageareasorganizedandclean.

• Leavesworkstationscleanandre-stocked.

• Accurately fills out sanitation and temperature logs and food service records as required.Informspersonincharge when corrective actionis needed.

• Follows sanitation standards in compliance with all regulatory agencies including HarvardEnvironmental Health andSafetyregulations.

• Recyclesper policyandprocedure,emptiestrashandcleansreceptacles.

• Reportsmalfunctioningequipment tomanagementor personincharge.

• ComplieswithStateofMassachusettsandDiningServices’“FoodEmployeeIllnessPolicy”.

• Supportsalleventsas assignedtoinclude,butnot limitedtosetup,execution andcleanup.

• RepresentsHUDStostudents,faculty,staffandguestsinapositiveandprofessionalmanner.

• Workstomeetthemissionandcorevaluesof HarvardUniversityDiningServiceswithenthusiasmand aspirit ofcooperation.

• Attendstrainingsasassigned.

• Maintainscurrentcertificationsasrequired.

• Performsotherdutiesasassigned.

NOTE: The General Service position is comprised of three main functions: Front-of-House, Bus Person, Dishroom. In addition to the responsibilities above, employees will be required to perform in any of the following areas:

BusPerson

• Maintains,fillsandrestocksall stationsasneeded.

• Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.Recordstemperature ofsoft-servemachine.

• Sweeps,mopsorvacuumsfloorsinservinganddiningarea.

• Keepsallbeveragemachinesandequipment inservingareacleanandsanitized.

Dishroom

• Maintainsandfills all necessarychemicalsanddetergent.

• Fills,empties,cleansandde-limesdishmachine.

• Responsiblefor allware-washingandsanitationof allfoodandnon-foodcontactsurfaces.

• During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and finalrinse.Accurately record temperature in log book as required.Inform person in charge whencorrectiveaction is needed.

• Sweeps,mopsor vacuumsfloor in dishroomandtraydropoff(conveyor belt) area

• Keepsallequipment in dishroomcleanand sanitizedincludingdishracks,carts and caddies.

• Cleanstables,conveyor beltanddisposal units.

Front-of-House

• Ensuresfoodisproperlylabeled,garnishedandutensils areinplace.

• Keepsservinganddiningareasclean.Replenishesnapkinholdersand salt/pepper shakers.

Working Conditions:

Physical Requirements:

• Routine: must be able to lift 50 lbs. without restrictions.Continuous: standing, walking,lifting,manual dexterity, reaching, handling, bending

• Frequent: push/pull,bending,ascendinganddescendingstairsandladders

• Occasional:climbing,squatting,sitting,kneeling

Basic Qualifications:

• HighSchoolDiplomaor equivalent.

• MusthaveproficiencywiththeEnglishlanguage (speaking,readingandwriting).

• Must have basic math skills and ability to analyze digital and analog thermometers and othermeasuringdevices.

• Mustbeabletofollowdirections.

• Mustbeneat inappearanceandcomplywith properdresscodeasdesignated byHUDS.

• Mustbeableto work independentlyandas partofateam.

• Musthavestrongmulti-taskingskills.

• Communicateseffectivelyand workscooperativelyand respectfullywitha diversesetofstaff,management teamand guests.

• Mustbeabletowork ina fast-paceddiverseenvironment.

• Mustbecustomerserviceoriented,ableandwillingtoprovide customers withthebestpossiblediningexperience.

• Musthaveexcellentcommunicationskills.

• Mustbeableto workcooperativelyandrespectfullywithadiversesetofstaff,managementandguests.

• Mustbecustomerserviceoriented.

Additional Qualifications and Skills:

• ServSafecertificationwithinoneyearofemployment.

• Atleastoneyearofrelatedfoodindustryexperience.

• PreviousexperienceworkinginaUniversitypreferred.

Certificates and Licenses:

• Appointment End Date:
• Standard Hours/Schedule: 16 hours per week
• Sunday, Monday, Tuesday & Saturday 5:30pm - 8:30pm & Thursday 4:30pm - 8:30pm
• Compensation Range/Rate (including Shift Differential if applicable): 26.77 - 28.27
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable
• Other Information:

  Emergency Status Designation: Essential

  Note:Thisjobdescriptionmay varyorchange basedon theneeds ofthe business.

  Pre-employment Screening

  Identity

  Criminal

  Drug

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.