General Service

Harvard University FAS Human Resources; Cambridge (MA); On-site; USD 37,000 - 39,000; Part time

Job summary

Harvard University Dining Services (HUDS) seeks a part-time Front-of-House/Dishroom/Bussers role to support meals, sanitation, and guest service across service areas on campus. The position emphasizes safety, cleanliness, and customer-focused dining experiences.

The role requires high school completion, strong English, basic math, and the ability to multitask in a fast-paced university setting. Flexibility and teamwork are essential to meet dining operations across shifts.

Qualifications

• Must have proficiency with the English language (speaking, reading and writing).
• Must have basic math skills and ability to analyze digital and analog thermometers and other measuring devices.
• Must be able to follow directions.
• Must be neat in appearance and comply with proper dress code as designated by HUDS.
• Must be able to work independently as and as part of a team.
• Must have strong multitasking skills.
• Communicate effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests.
• Must be able to work in a fast-paced diverse environment.
• Must be customer service oriented, able and willing to provide customers with the best possible dining experience.
• Must have excellent communications skills.
• Must be able to work cooperatively and respectfully with a diverse set of staff, management and guests.
• Must be customer service oriented.

Responsibilities

• Sets up and maintains assigned station before, during and after meal period.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies needed during meals.
• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer demand.
• Directs students/guests to safe menu items and informs them about ingredients and storage areas.
• Maintains safe area by displaying wet floor signs and promptly responding to spills.
• Cleans and sanitizes surface areas and keeps storage areas organized and clean.

Skills

English language proficiency

Math skills

Communication skills

Education

High School Diploma or equivalent

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Job Summary:
Job-Specific Responsibilities:

• Sets-upandmaintainsassignedstationbefore,duringand after mealperiods.

• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other suppliesneededduringmeals.

• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customerdemand.

• Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning foodqualityandissuesofkeepingfood onthe hot andcoldfood stationsabundantduringmealperiods.

• Notifiesstaff responsibleforpreparingfoodof needsprior torunningout.

• Monitors serving lines during meals to ensure quality and quantity are suitable to provide forcustomer demand.

• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items andfood storage areas such as refrigeration, freezer, and dry storage.Informs students/guests on foods toavoid by knowing the menu items and the ingredient listings or by referring them to the person incharge.

• Maintainssafe areabydisplayingwetfloorsignsand promptlyrespondingtospills andbreakages.

• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving,refrigerationand freezerunits.

• Keepsallstorageareasorganizedandclean.

• Leavesworkstationscleanandre-stocked.

• Accurately fills out sanitation and temperature logs and food service records as required.Informspersonincharge when corrective actionis needed.

• Follows sanitation standards in compliance with all regulatory agencies including HarvardEnvironmental Health andSafetyregulations.

• Recyclesper policyandprocedure,emptiestrashandcleansreceptacles.

• Reportsmalfunctioningequipment tomanagementor personincharge.

• ComplieswithStateofMassachusettsandDiningServices’“FoodEmployeeIllnessPolicy”.

• Supportsalleventsas assignedtoinclude,butnot limitedtosetup,execution andcleanup.

• RepresentsHUDStostudents,faculty,staffandguestsinapositiveandprofessionalmanner.

• Workstomeetthemissionandcorevaluesof HarvardUniversityDiningServiceswithenthusiasmand aspirit ofcooperation.

• Attendstrainingsasassigned.

• Maintainscurrentcertificationsasrequired.

• Performsotherdutiesasassigned.

NOTE:The General Service position is comprised of three main functions:Front-of-House, BusPerson, Dishroom.In addition to the responsibilities above, employees will be required to perform inanyofthefollowingareas:

BusPerson

• Maintains,fillsandrestocksall stationsasneeded.

• Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to.Recordstemperature ofsoft-servemachine.

• Sweeps,mopsorvacuumsfloorsinservinganddiningarea.

• Keepsallbeveragemachinesandequipment inservingareacleanandsanitized.

Dishroom

• Maintainsandfills all necessarychemicalsanddetergent.

• Fills,empties,cleansandde-limesdishmachine.

• Responsiblefor allware-washingandsanitationof allfoodandnon-foodcontactsurfaces.

• During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and finalrinse.Accurately record temperature in log book as required.Inform person in charge whencorrectiveaction is needed.

• Sweeps,mopsor vacuumsfloor in dishroomandtraydropoff(conveyor belt) area

• Keepsallequipment in dishroomcleanand sanitizedincludingdishracks,carts and caddies.

• Cleanstables,conveyor beltanddisposal units.

Front-of-House

• Ensuresfoodisproperlylabeled,garnishedandutensils areinplace.

• Keepsservinganddiningareasclean.Replenishesnapkinholdersand salt/pepper shakers.

Working Conditions

Physical Requirements

• Routine: must be able to lift 50 lbs. without restrictions.Continuous: standing, walking,lifting,manual dexterity, reaching, handling, bending

• Frequent: push/pull,bending,ascendinganddescendingstairsandladders

• Occasional:climbing,squatting,sitting,kneeling

Qualifications

Basic Qualifications

• HighSchoolDiplomaor equivalent.

• MusthaveproficiencywiththeEnglishlanguage (speaking,readingandwriting).

• Must have basic math skills and ability to analyze digital and analog thermometers and othermeasuringdevices.

• Mustbeabletofollowdirections.

• Mustbeneat inappearanceandcomplywith properdresscodeasdesignated byHUDS.

• Mustbeableto work independentlyandas partofateam.

• Musthavestrongmulti-taskingskills.

• Communicateseffectivelyand workscooperativelyand respectfullywitha diversasetofstaff,management teamand guests.

• Mustbeableto work ina fast-paceddiverseenvironment.

• Mustbecustomerserviceoriented,ableandwillingtoprovide customers withthebestpossiblediningexperience.

• Musthaveexcellentcommunicationskills.

• Mustbeableto workcooperativelyandrespectfullywithadiversesetofstaff,managementandguests.

• Mustbecustomerserviceoriented.

Additional Qualifications and Skills

• ServSafecertificationwithinoneyearofemployment.

• Atleastoneyearofrelatedfoodindustryexperience.

• PreviousexperienceworkinginaUniversitypreferred.

Certificates and Licenses

Additional Information

• Appointment End Date:
• Standard Hours/Schedule: 16 hours per week
• Sunday, Monday, Tuesday & Saturday 5:30pm - 8:30pm & Thursday 4:30pm - 8:30pm
• Compensation Range/Rate (including Shift Differential if applicable): 26.77 - 28.27
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable
• Other Information:

  EmergencyStatusDesignation:Essential

  Note:Thisjobdescriptionmay varyorchange basedon theneeds ofthe business.

  Pre-employment Screening

  Identity

  Criminal

  Drug

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 000. Corresponding salary information can be found in the job description above.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work‑life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits