General/Operations Manager – Home Services (Plumbing, HVAC, Drywall)

PatchitUP Lansdale PA; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player in home services seeks a dynamic General/Operations Manager to oversee operations across multiple franchises. This role is pivotal in enhancing efficiencies and driving profitability within the plumbing, HVAC, and drywall sectors. You will leverage your expertise in ServiceTitan and operational leadership to train technicians, ensure customer satisfaction, and optimize job costing. Join a fast-paced, collaborative environment where your contributions will directly impact business success and growth potential. If you thrive in leadership roles and have a passion for home services, this is the opportunity for you!

Benefits

Competitive salary with growth potential

Collaborative work environment

Leadership opportunities

Qualifications

• Experience in plumbing, HVAC, and drywall home service industries.
• Proven track record in customer service and improving sales.

Responsibilities

• Train technicians to ensure quality and consistency.
• Monitor financial performance and identify efficiency opportunities.
• Engage potential customers to improve close rates.

Skills

Leadership

Operational Expertise

Process Management

Customer Service

Sales Experience

Problem-Solving

Multitasking

Tools

ServiceTitan

Slack

Hatch

Marketing Pro

Job description

Location:36 Gazza Blvd, Farmingdale, NY

Service Areas:Long Island, Queens, Brooklyn

Compensation: $90,000 - $100,000 (Salary + Earned Bonuses)

Schedule: Monday – Friday (Occasional Saturdays as needed- remote)

About Us:

We own and operate four franchise home service businessesin theplumbing, HVAC, and drywallindustries. All companies operate out of our Farmingdale office and require aGeneral/Operations Managerto oversee daily operations, improve efficiencies, and drive profitability.

The Role:

We are seeking a highly motivated and organized General/Operations Managerto lead operations across all four companies. This role requires strong leadership, operational expertise, and an ability to drive business performance. The ideal candidate must have experience inhome services, be skilled inprocess management, and haveexpert-level knowledge of ServiceTitan (required).

DO NOT APPLY IF YOU ARE NOT ON LONG ISLAND, NY, this is not a remote position.

Responsibilities:

•Technician Training:Train all technicians on the proper processes outlined by each franchise to ensure quality and consistency.

•Customer Satisfaction & Support:Handle customer concerns, ensure high service standards, and resolve issues to maintain strong client relationships.

•Follow-Up on Unsold Estimates:Engage potential customers to improve close rates and maximize revenue.

•Job Costing & Profitability:Oversee job costing and ensure each job is performed profitably.

•P&L Management:Monitor financial performance across all four companies, identifying opportunities for increased efficiency and profitability.

•Tech Stack Utilization:Work withinServiceTitan, Hatch, Marketing Pro, and communicate with ownership viaSlackto ensure smooth operations.

•Maximizing Lead Conversion:Ensure technicians take advantage of lead opportunities and maintain strong closing rates.

•CSR Performance Oversight:Ensure customer service representatives (CSRs) are booking leads efficiently and maintaining a strong conversion rate.

Requirements:

•Industry Knowledge:Experience in theplumbing, HVAC, and drywallhome service industries.

•ServiceTitan Expertise (Required):Must have in-depth knowledge and hands-on experience usingServiceTitan.

•Customer Service & Sales Experience:Proven track record of handling customer transactions and improving close rates in a home service business.

•Leadership & Multitasking Ability:Must be able to manage multiple companies simultaneously, pivot quickly, and execute decisions effectively.

•Sense of Urgency & Problem-Solving Skills:Ability to work in a fast-paced environment and resolve issues efficiently.

Why Join Us?

•Opportunity tolead operations across multiple home service businesses.

•Competitive salary with growth potential.

•Fast-paced, collaborative work environment.

If you haveexperience in home services, are a ServiceTitan expert, and thrive in leadership roles, we want to hear from you!