General Office Assistant 5-E7 - HS Customer Support Section- Region 1 Unit

State of Michigan; Lansing (MI); Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

The State of Michigan is seeking a detail-oriented Clerk to provide administrative support for the Children’s Special Health Care Services program in Lansing, MI. The role requires processing records, applications, and verification documents with careful attention to deadlines and compliance.

Selected candidates may work remote or hybrid within Michigan and must pass background checks. This position emphasizes accuracy, organization, and timely handling of sensitive information.

Competenze

• High school diploma or equivalent.
• 1–2 years of administrative support experience, including general office tasks.

Mansioni

• Process client medical records, applications, and income verification.
• Handle documents in incoming fax/mail queues and GOA queue.
• Review and research documents for accuracy and timeliness.
• Maintain secure, private work location and privacy standards.

Formazione

High school diploma

Descrizione del lavoro

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self‑sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

The purpose of this position is to provide clerical support for the Children's Special Health Care Services (CSHCS) program, based on operational procedures and timeliness standards. This position is responsible for processing documents that include, but is not limited to, client medical records, applications, Income Review Payment Agreements, income verification, and citizenship documentation. This position reviews, researches, and processes all incoming documents. This position is responsible for processing documents in the CSHCS incoming fax queue, incoming mail documents in the paper mail intake queue, as well as uploaded documents from external partners, such as local health departments, managed care health plans, and medical providers in the GOA queue.

Required Education And Experience

Education

Educational level typically acquired through completion of high school.

Experience

• General Office Assistant 5
• One year of administrative support experience.
• General Office Assistant 6
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Additional Requirements And Information

The physical location of this position is 400 S. Pine St., Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Responsibilities

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.
• Work must be performed in Michigan

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

As a Condition of Employment

This position requires successful completion of a background investigation and a criminal records check.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email [e-mail]. Please reference the job posting number in subject line.

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work

State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits

The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life‑insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long‑term‑disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs

The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave

Eligible full‑time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave

Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays

Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs

Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential

Employees in the guard or reserves may also qualify for supplemental pay benefits if military pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs

In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness

Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction

Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development

To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non‑degree programs.

Alternative and Remote Work Schedules

Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work‑life balance that you seek.

Great Lakes and Great Times

Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second‑most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark‑sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one‑of‑a‑kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24