General Office Assistant

Keystone 74 Benefits and Administration; Harmonville (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

Keystone 74 Benefits and Administration is seeking a Claims Clerk to support the Health & Welfare Claims Department. You will process incoming claim documentation, maintain records, and respond to routine inquiries while handling confidential information with care.

This temporary role offers exposure to claim processing, eligibility verification, and coordination with the supervisory team. Training is provided, with potential for permanent opportunities upon conversion to full-time status.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant business experience preferred.
• 1–3 years of administrative or claims processing experience preferred.
• Health insurance or benefits administration experience a plus.
• Proficiency with Microsoft Office Suite.
• Strong data entry and organizational skills.
• Excellent written and verbal communication; confidentiality ensured.

Responsibilities

• Receive, review, and distribute incoming claim documents and correspondence.
• Scan, index, and maintain electronic and paper claim files.
• Enter claim-related information into benefit administration systems.
• Verify eligibility and enrollment information as directed.
• Respond to inquiries regarding claim status and required documentation.
• Generate claim letters, notices, and reports.

Skills

Attention to detail

Organization

Communication

Confidentiality

Bilingual Spanish

Time management

Teamwork

Education

High school diploma or equivalent

Associate degree or relevant business experience preferred

Tools

Microsoft Office Suite

Job description

Department: Health & Welfare Claims Department

Employment Type: Temporary (3-6 months)

Reports To: Claims Supervisor/Claims Manager

Position Summary

The Claims Clerk is responsible for providing administrative support to the Claims Department by processing incoming claim documentation, maintaining claim records, responding to routine inquiries, and assisting with the accurate and timely administration of health and welfare benefit claims. The position requires strong attention to detail, organizational skills, and the ability to handle confidential information.

Employees who are offered and accept a permanent full-time position will be eligible for KBA74's benefits package in accordance with company policies and plan requirements.

Essential Duties and Responsibilities

• Receive, review, sort, and distribute incoming claim documents and correspondence.
• Scan, index, and maintain electronic and paper claim files.
• Enter claim-related information into benefit administration systems.
• Verify eligibility and enrollment information as directed.
• Process routine claim-related transactions and updates.
• Respond to participant and provider inquiries regarding claim status and required documentation.
• Generate claim letters, notices, and reports.
• Maintain accurate records and ensure proper filing of all claim documents.
• Assist with coordination of appeals, audits, and special projects.
• Identify and elevate complex claim issues to supervisory staff.
• Ensure compliance with HIPAA and all applicable privacy and confidentiality requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant business experience preferred.
• One to three years of administrative or claims processing experience preferred.
• Health insurance, benefits administration, or Taft-Hartley fund experience is a plus.
• Proficiency with Microsoft Office Suite.
• Strong data entry and organizational skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Skills and Competencies

• Time management
• Problem-solving
• Accuracy and quality focus
• Ability to work independently and as part of a team
• Bilingual (Spanish) a plus not necessary