General Merchandise Team Lead

Meijer; Wooster (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that values community and personal growth. This role involves leading a team to enhance customer service and drive sales while maintaining store standards. You'll be responsible for mentoring team members, managing staffing needs, and ensuring a positive shopping experience. With a focus on development and career advancement, this position offers a unique opportunity to make a significant impact in a supportive environment. If you're passionate about retail and leadership, this is the perfect opportunity for you.

Benefits

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Qualifications

• 2-3 years of retail experience with at least one year in management.
• Ability to mentor and coach team members effectively.

Responsibilities

• Supervise daily operations and ensure customer satisfaction.
• Manage staffing and promote career development for team members.

Skills

Customer Service

Team Leadership

Conflict Resolution

Staffing and Hiring

Financial Analysis

Education

High School Diploma

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family—take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Job Overview

Plans, directs, and supervises team members in the day-to-day operations within various departments of the store. Serves as a mentor and coach for all team members. Implements strategies to improve customer service, drive store sales, and ensure customer needs are met with quick and efficient service. Maintains store appearance with a focus on prime shopping hours, product presentation, and company standards.

What You'll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection, and hiring to meet staffing needs.
• Promote succession planning by providing career paths, identifying development needs for team members, and being involved with and accountable for promotion decisions.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Manage P&L, achieve sales targets, and maintain shrinkage levels for the department.
• Model exceptional, fast, and friendly customer service.
• Communicate the Meijer Friendly Initiative in all team meetings and conversations.
• Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
• Ensure the team is thoroughly trained in all aspects of their jobs and has completed all required training.
• Spend the majority of time within the store communicating with customers and team members to ensure exceptional service.
• Promote a safe work environment.
• Maintain reliable and consistent attendance.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• 2-3 years of related retail experience.
• At least one year of management experience.
• Experience in various store areas such as meat, bakery, produce, deli, customer service, and product flow is helpful.
• Ability to communicate clearly and precisely with team members.
• Ability to resolve conflicts by addressing root causes.
• Ability to manage multiple tasks simultaneously.
• Ability to analyze financial and statistical information for informed decision-making.
• Ability to teach suggestive selling techniques.
• Commitment to practicing safety at all times.
• Ability to mentor team members across various roles.
• Successful completion of all required certifications.