General Merchandise Department Manager

Hy-Vee, Inc.; Independence (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

Hy-Vee, Inc. is seeking a General Merchandise Department Manager to set standards for customer service and employee relations while ensuring product quality and profitability. The ideal candidate will have 1-3 years of similar experience and be able to work flexible shifts, including nights and weekends.

Qualifications

• 1-3 years of related work experience required.
• Ability to solve practical problems with a variety of variables.
• Experience in customer service and retail management.

Responsibilities

• Sets department standards for customer service and employee relations.
• Recruits, hires, trains, and supervises department employees.
• Maintains a positive atmosphere of friendliness and fun amongst staff.

Skills

Customer focused

Problem solving

Teamwork

Communication

Education

High school diploma

Job description

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Additional Considerations (if Any)

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: GM Department Manager

Department: General Merchandise

FLSA: Non-Exempt

General Function

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
  
  

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables

Positions that Report to you: GM Department Employees

Primary Duties And Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and insures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.
  

Secondary Duties And Responsibilities

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.
  
  

Supervisory Responsibilities

Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
  
  

Education And Experience

High school diploma and one to three years of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  
  

Working Conditions

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

Equipment Used To Perform Job

Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility

Responsible for purchasing product for the department.

Contacts

Has daily contact with suppliers/vendors, and the general public.

Confidentiality

Has access to confidential information including pricing.

Are you ready to smile, apply today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Retail

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