General Manager - West McKinney

JETSET Pilates; McKinney (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Complimentary or discounted JETSET pil

Professional development opportunities

Job summary

JETSET Pilates in McKinney, TX seeks a General Manager to lead a high-performing team, drive member growth, and deliver an exceptional client experience through hands-on coaching and studio leadership.

You will manage daily operations, oversee class schedules, monitor KPIs, and partner with the brand to maintain hospitality standards while growing memberships and revenue.

Qualifications

• 3+ years of operations or general management experience in boutique fitness or related field.
• Proven track record of leading high-performing teams across multiple locations.
• Entrepreneurial self-starter who takes initiative and solves problems.
• Strong sales instincts with experience driving revenue targets.
• Analytical mindset with data-driven decision making.
• Excellent organizational skills managing competing priorities.
• Outstanding communicator who connects with clients and team.
• Hands-on fitness instruction or coaching experience preferred.
• Passion for community building in local wellness and hospitality.

Responsibilities

• Lead, coach, and develop instructors and studio Leads; recruit and onboard new team members.
• Provide regular feedback and conduct performance conversations; foster a strong team culture.
• Own daily studio operations and ensure hospitality and client experience are exceptional.
• Manage class and staffing schedules; ensure cleanliness and brand-alignment of the studio.
• Resolve client concerns promptly and continuously improve processes for efficiency.
• Drive memberships, utilization, retention, and revenue through KPI analysis and action plans.
• Coach teams on consultative selling, upgrades, renewals, and client retention.
• Build community partnerships and represent JETSET as a brand ambassador.

Skills

Operations leadership

Team coaching

Sales & revenue

Analytical thinking

Communication

Organizational skills

Community building

Fitness instruction

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.

The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement.

General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop instructors and Studio Leads.

• Recruit and onboard new team members as needed.

• Provide consistent feedback and conduct regular performance conversations.

• Foster an engaging and accountable team culture.

• Identify and develop future leaders through coaching, mentorship, and succession planning.

Studio Operations & Member Experience

• Own daily studio operations.

• Ensure exceptional hospitality and client experience.

• Manage class & staffing schedules.

• Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.

• Resolve client concerns promptly.

• Continuously evaluate and improve operational processes to increase efficiency and consistency.

Sales & Business Performance

• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.

• Analyze KPIs and implement action plans.

• Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.

• Coach team members on consultative selling, membership upgrades, renewals, and client retention.

Community Engagement

• Build relationships within the local community.

• Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.

• Support social media and community partnerships.

• Represent JETSET as a brand ambassador.

Financial & Business Partnership

• Monitor financial performance.

• Provide regular business updates to ownership.

• Recommend operational improvements.

• Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

SUCCESS IN THIS ROLE

• Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.

• Enjoy coaching, motivating, and developing a high-performing team.

• Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.

• Are results-driven and comfortable taking ownership of financial and operational performance.

• Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio.

GROWTH OPPORTUNITIES

As JETSET continues to expand, General Managers may have opportunities to mentor new leaders, support new studio openings, oversee multiple studios, and advance into multi-unit leadership roles.

WHAT WE'RE LOOKING FOR

• 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment

• Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context

• Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written

• Strong sales instincts with experience driving revenue targets and coaching others to do the same

• Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics

• Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail

• Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued

• Hands-on experience in a fitness instruction or coaching capacity is strongly preferred

• Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.

REQUIREMENTS

• Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers

• Ability to stand and move throughout the studio for extended periods.

• Ability to lift up to 30 pounds.

• Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.

COMPENSATION & BENEFITS

• Paid time off (PTO)

• Complimentary or discounted JETSET Pilates classes

• Professional development opportunities

* Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location