General Manager - Wayzata

JETSET Pilates; Wayzata (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

JETSET Pilates Wayzata seeks a General Manager to lead daily studio operations, coach staff, and grow the client base. The GM will model the brand and oversee service quality, marketing efforts, and financial performance.

The role requires managing class schedules, staff development, and ensuring a strong fitness experience. In addition to class instruction, the GM will collaborate with leadership to drive membership growth and community partnerships.

Qualifications

• Leadership and people management experience in a service or fitness environment.
• Proven ability to manage studio operations and implement company policies.
• Strong customer service standards and experience driving client experience.

Responsibilities

• Partner with leadership to run day-to-day studio operations and execute company strategies.
• Deliver exceptional customer service and fitness experience aligned with brand standards.
• Analyze KPIs such as sales, utilization, retention, expenses, and payroll.
• Develop local marketing initiatives to acquire clients and hit studio goals.
• Manage client inquiries with timely, positive responses.
• Build relationships with local fitness communities and potential partners.
• Create and maintain class and staff schedules.
• Oversee inventory for retail and beverages as needed.
• Plan and host team meetings and events.
• Oversee hiring of instructors and studio leads for growth.
• Drive studio performance on classes, utilization, visits, and memberships.

Skills

Leadership

Operational management

Customer service

Marketing

Staffing & Hiring

Analytics

Scheduling

Inventory management

Events coordination

Partnership development

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships