General Manager – Minneapolis West Metro

JETSET Pilates; Minneapolis (MN); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

JETSET Pilates in Minnesota is seeking a General Manager who leads studio growth, builds relationships with the local fitness community, and models the brand’s service standards. The GM will train through our program, teach classes, and remain in-studio for a substantial portion of the weekly schedule.

The role requires overseeing operations, staffing, marketing, and performance across key metrics, ensuring a best-in-class experience for clients and consistent studio growth.

Qualifications

• Proven ability to lead studio operations and growth.
• Experience in people management and staff development.
• Strong customer service orientation and brand representation.

Responsabilités

• Manage day-to-day operations and implement company-wide policies.
• Deliver outstanding customer service and fitness experience.
• Run reports and analyze metrics on sales, utilization, retention.
• Develop local marketing initiatives to drive client acquisition.
• Schedule staff and classes, plan team meetings.
• Oversee hiring and career growth for instructors.
• Drive performance on class numbers, utilization, memberships.

Connaissances

Leadership

Operations

Customer service

Marketing initiatives

People management

Description du poste

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships