General Manager/VP Operations

Clovernook Country Club; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Meals

CMAA and PGA dues

Education & telephone allowance

Job summary

Clovernook Country Club in Cincinnati, Ohio seeks a seasoned General Manager to lead a member-owned private club. The role requires steering all departments with a focus on service, fiscal discipline, and strategic growth while maintaining high standards for golf, dining, aquatics, and social programs.

The GM will hire and mentor department heads, manage budgets, and collaborate with the Board to execute the club's strategic plan, capital projects, and audit processes.

Qualifications

• 7+ years of progressive private club leadership with at least 3 years as GM or Assistant GM.
• Proven track record of strong financial results, member satisfaction and retention.
• Hands-on knowledge of F&B, golf, course maintenance, aquatics and racquet sports.
• Experience planning and managing capital projects.
• Collaborative servant-leadership style; excellent speaker, writer and listener.

Responsibilities

• Lead a member-first culture across all departments with accountability.
• Hire, develop, evaluate and retain department heads; build a unified management team.
• Oversee HR policies, compensation, training and succession planning.
• Track member usage, satisfaction and demographics; adjust programs accordingly.
• Lead strategic and capital planning with the Board; update the club's plan.
• Prepare annual operating and capital budgets with Business Manager and Finance Committee.
• Maintain internal controls, cash management and purchasing practices; coordinate audits.
• Identify opportunities to increase revenue while upholding standards.

Skills

Leadership

Communication

Financial management

Food & Beverage knowledge

Education

Bachelor's degree in hospitality or business

Job description

Overview

Clovernook Country Club is a member-owned private club in Cincinnati. For more than 100 years, it has aimed to be one of the finest clubs in the Tri-State and to enrich the lives of it's members. Its amenities include: An 18-hole championship golf course and full practice facilities, a historic 100-year-old clubhouse with dining and private event space, aquatics, tennis and pickleball, a golf shop and snack bar, and a full calendar of social events for members and families. The club has about 400 members (320 golf and 80 social), annual revenue of about 4.5 million dollars and a staff of about 25 full time and 50 part time and seasonals.

Experience Required

7 or more years of progressive private club leadership, including at least 3 years as a GM, or as an Assistant GM or Clubhouse Manager ready to take the top job. A proven record of strong financial results, member satisfaction and member retention. Hands on food and beverage knowledge, and working knowledge of golf, course maintenance, aquatics and racquet sports. Experience planning and managing capital projects. A collaborative, servant-leadership style; excellent speaker, writer and listener. Bachelor's degree in hospitality, business or a related field preferred; extensive club experience may substitute. Certified Club Manager (CCM) or Certified Chief Executive (CCE) through CMAA preferred, or PGA of America Certified Professional in Executive Management.

Essential Responsibilities

Leadership. Set a member-first, inclusive culture of service and accountability across all departments. Hire, develop, evaluate and retain department heads. Build a "one team" management group with clear standards. Oversee HR policies, compensation, training and succession planning. Track member usage, satisfaction and demographics, and adjust programs to match. Strategic and capital planning. Work with the Board of Governors to carry out and update the club's strategic plan. Prepare annual operating and capital budgets with Business Manager and Finance Committee. Maintain sound internal controls, cash management and purchasing practices. Coordinate the annual audit. Find ways to increase revenue without lowering standards.

Benefits

• Medical, dental, and vision insurance
• 401 (k) with employer match
• Meals
• Paid CMAA and/or PGA dues
• Education & telephone allowance