General Manager - Village West

Gapinc; West Lafayette (IN); On-site; USD 65,000 - 100,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a retail store team and translate brand vision into store operations. You will drive profitable sales growth across Customer Operations, Merchandising, Product Operations and talent development to deliver a best-in-class customer experience.

You will coach teams, manage store budgets, implement SOPs, ensure compliance and foster an inclusive environment while meeting or exceeding goals.

Qualifications

• Experience leading retail teams and achieving targets.
• Proven ability to drive store profitability and KPI performance.
• Strong communication with customers and colleagues.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Forecast and schedule to drive profitable sales.
• Manage daily store budget to support P&L.
• Build productive teams through sourcing and development.
• Coach performance and provide feedback.
• Teach and train to build capabilities.
• Lead SOP implementation and initiative execution.
• Create an inclusive store environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and monitor competitors.
• Promote community involvement and Omni-channel experience.
• Ensure all compliance standards are met.

Skills

Retail leadership

Deliver results

Customer communication

Business acumen

Time management

Planning & prioritization

Education

College degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills