General Manager - Viera

JETSET Pilates; Viera (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates in Viera, Florida, seeks a dedicated General Manager to lead studio operations, cultivate positive relationships, and enhance the overall fitness experience. The role involves instructing classes, analyzing performance metrics, managing marketing initiatives, and fostering community connections. Successful candidates will exhibit strong leadership skills, customer service excellence, and a commitment to achieving studio goals. Training and studio management experience are essential. Join JETSET Pilates to drive growth and inspire results.

Qualifications

• Proven leadership skills with experience managing teams.
• Ability to provide exceptional customer service and fitness experiences.
• Strong analytical skills for performance metrics and KPIs.
• Experience in developing and executing marketing strategies.

Responsibilities

• Manage day-to-day operations and implement strategies.
• Ensure high standards in customer service and fitness experiences.
• Analyze metrics on sales and retention.
• Drive client acquisition through marketing initiatives.
• Foster community relationships and partnerships.
• Create and manage class and staff schedules.

Skills

Leadership

Customer service

Performance analysis

Marketing initiatives

Relationship building

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.