General Manager – Troy and Girard

Equity Residential; Boston (MA); On-site; USD 117,000 - 137,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Team member housing discounts

Job summary

Vivmark Residential is seeking a General Manager for its apartment communities. You’ll be responsible for overall property operations, focusing on financial performance, resident satisfaction, and leading a high-performing team.

You’ll supervise leasing administration, maintenance, and support systems, forecast budgets, maximize income, reduce expenses, and coordinate marketing, pricing, and stakeholder communication to drive exceptional living experiences.

Qualifications

• 3 years of experience in residential or commercial property management.
• Customer service and sales experience.
• High School diploma or equivalent.
• Valid driver’s license and reliable transportation if the employee will operate a motorized vehicle.
• English communication skills (oral and written).
• Knowledge of apartment housing laws.

Responsibilities

• Accomplishing property goals by recruiting, training, and motivating a high-performing team.
• Leading community staff with regular meetings, performance monitoring, and career development guidance.
• Analyzing property operations, implementing policies for seamless integration, and ensuring operational excellence.
• Forecasting the community budget, making recommendations for income maximization and expense minimization.
• Supporting marketing, pricing efforts, and monitoring sales performance for goal achievement.
• Staying informed on community market conditions for strategic decision-making.
• Building connections with residents through community events and activities.

Skills

Property management

Customer service

Sales experience

English communication

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America – one that continues to get better as it grows. And we’re looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you’re one of them.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

What You’ll Be Doing

As a General Manager for Vivmark Residential apartment communities, you’ll be responsible for overall property operations, focusing on financial performance, resident satisfaction, and managing a high-performing team. You’ll actively monitor daily activities, analyze market dynamics, and oversee direct sales, leasing administration, and maintenance initiatives, along with support systems like centralized services, marketing, and accounting functions.

• Accomplishing property goals by recruiting, training, and motivating a high-performing team
• Leading community staff with regular meetings, performance monitoring, and career development guidance
• Analyzing property operations, implementing policies for seamless integration, and ensuring operational excellence
• Forecasting the community budget, making recommendations for income maximization and expense minimization
• Supporting marketing, pricing efforts, and monitoring sales performance for goal achievement
• Staying informed on community market conditions for strategic decision-making
• Building connections with residents through community events and activities

What You’ll Need To Thrive

• 3 years of experience in residential or commercial property management, hospitality, or retail management
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver’s license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends; Must be able to respond to emergencies after normal business hours and on weekends.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $117,495 – $136,766 per year

• Team members are eligible for performance bonuses

Bonus Qualifications

• Management of complex communities or multi-site experience