Operations Manager

XCORP AvalonBay Communities Inc.; United States; On-site; USD 69,000 - 99,000; Full time

Job summary

Vivmark Residential is seeking an experienced Community Manager to lead an apartment community with a focus on delivering luxury living and exceptional service. You will oversee leasing, resident relations, and partnerships with maintenance to ensure financial performance and high guest satisfaction.

As an owner, developer, and manager of more than 180,000 apartment homes across the US, Vivmark offers growth, development opportunities and a collaborative environment.

Qualifications

• 5+ years of multi-family or related property management experience.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates.
• Ability to exercise professional judgment with composure.

Responsibilities

• Oversee all aspects of office operations, from leasing and resident relations to maintenance partnerships.
• Ensure financial performance goals are met and budgets are managed.
• Lead training and development for staff to improve service and efficiency.

Skills

Multi-family property management

People management

Financial performance

Customer service

Leadership and coaching

Contract management

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Operations Manager Position

Position Type: Full time Weekly Scheduled Hours: 40 State: North Carolina City: Durham Zip Code: 27707 Total Base Pay Range: $69,000.00 - $99,000.00

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them.

The Role

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. Vivmark Residential is searching for a Community Manager, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! The Community Manager is responsible for the overall management of an apartment community or group of communities. You will be tasked with overseeing all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work.

You Will

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements.

You Have

• High School diploma or equivalent (GED) required.
• Bachelor’s degree preferred.
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
• Ability to exercise professional judgment with composure.
• Manages contracts with third party service providers as demonstrated by previous work experience.

How Vivmark Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer:

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. Vivmark Residential makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Creating a better way to live is the purpose that binds Vivmark's Team Members. At Vivmark, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow team members, we are committed to creating an unforgettable experience as a great place to live - and work.

We are always on the lookout for new talent! Introduce yourself to our recruiters and we will reach out if there is a position that seems like a good match.

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them.