General Manager - Travel Plaza (Exempt)

Onvo; Wright Township (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Onvo is seeking a General Manager, Travel Plazas to lead multi-site operations including fuel, grocery and convenience services. The GM ensures fuel availability, well-stocked stores, clean and safe facilities, and motivates teams to deliver fast, friendly service in a well-maintained environment.

The role focuses on growing sales, transactions and profitability while reducing turnover. The position requires hands-on leadership to uphold Onvo’s standards, drive customer satisfaction, and

Qualifications

• Seasoned leadership of store/operations teams.
• Experience in fuel, grocery or convenience retail helpful.
• Strong communication and customer service focus.

Responsibilities

• Lead multi-facility operations including fuel, grocery and convenience services.
• Drive sales, profitability and customer satisfaction while managing staffing and safety.
• Coach and develop team members; maintain high performance and engagement.
• Ensure compliance with branding, safety, health and store standards.
• Oversee inventory control, merchandising and vendor relations.
• Monitor labor costs within budget and optimize scheduling.

Job description

Job Description:

The General Manager (GM), Travel Plazas oversee multi-faceted locations including grocery, convenience and fuel operations. The GM ensures that sufficient amounts of fuel are available, stores are well-stocked, fueling equipment is clean, safe and functional, while keeping the team members motivated to exceed customer expectations with fast, accurate and friendly service in clean surroundings. Provides guidance and leadership to grow sales, transactions, profitability while reducing employee turnover by creating a positive work environment. Because of this, the main responsibility and focus of a GM will be on providing a facility that meets Onvo’s definition of these terms.

Well-staffed Customer Focused Team:

• Employs properly trained customer service focus associates to meet all guest needs in a fast and friendly manner.
• The facility must schedule and have sufficient staff to meet anticipated customer traffic based on the current Onvo Labor Matrix.
• A well-staffed facility is not one characterized by consistent understaffing or overstaffing. "Below Expectation" Job performances by associates are quickly met with retraining efforts or entrance to the disciplinary process.

Clean, Safe and Secure

• Maintains a facility that is consistently "inspection ready" in all areas including food prep, sales floor, restroom, forecourt and gondolas.
• Complies and maintain all Department of Health, internal company and brand inspections. Conducts and follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.

Well Stocked Facility:

• Has adequate stock of fuel and store merchandise to satisfy expected demand from one delivery to another.
• The right build-to amounts are important to ensure that the freshest products are available to our customers at all times.
• Company standards for product display and rotation as well as vendor check in procedures are followed.
• Entrepreneurial Approach to the Business Constantly looking to drive sales and reduce costs. -The sign of a successful business is one that is growing sales and transactions.
• Proper inventory control: Treat all inventories with a cash mentality! Over stocked is just as bad as being under stocked!

Sales Generation:

• Champion and enhance Onvo’s marketing programs to meet or exceed sales target.
• Labor controls: Store is within Labor budget. Cash Controls: All company procedures are followed.
• Controllable expense: Includes items that impact the profitability of the location. They include but are not limited to repairs, utility costs, uniforms, cleaning supplies, small wares etc.
• Fuel surveys: Fuel prices change frequently and can be very volatile. The GM must keep up on daily reports from corporate to ensure appropriate price changes are made. GM must also do daily price surveys of our competitors and report those prices to the DM.

Operations:

• Strive to be the best in the Brand!
• Keep location in compliance with all brand standards.
• Maintain and ensure a safe clean work environment.
• Pass all Internal operational, training and paperwork audits.
• Ensure all brand sponsored mystery shops are at or above company standards.
• Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations.

Community Involvement:

• Provides strong community involvement by store and personnel.

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.