General Manager- TownePlace Suites by Marriott Venice, Florida

Allyson Group; Venice (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Allyson Group Inc. is seeking a General Manager to oversee all hotel operations in line with corporate policies and brand standards. The GM will drive guest and owner relations, revenue, and asset management while maintaining profitability and high QA standards.

The role requires hands-on leadership, strong MS Office skills, and the ability to work collaboratively with sister properties; Venice market experience is a plus. Local travel may be required.

Qualifications

• Three years of AGM/GM experience (combined) minimum is required.
• Major brand experience is essential; Marriott experience is a huge plus.
• Hospitality, Business or Marketing degree is preferred.
• Strong and successful owner relations experience is required.
• Must have a collaborative, inter-working philosophy to work with sister properties.

Responsibilities

• Physically tours and inspects the property daily for condition, cleanliness, safety, and quality.
• Monitors market trends and guest feedback for opportunities and improvements.
• Are available for weekends, nights and overnight emergencies as needed.
• Drive elite guest satisfaction scores (GSS) and third-party ratings on partner sites.
• Lead revenue decisions; participate in weekly Revenue Calls.

Skills

Leadership

Brand experience

Owner relations

Financial acumen

Microsoft Office

Travel flexibility

Team building

Education

Hospitality Degree

Marketing Degree

Job description

Description:

The General Manager is responsible for management of all hotel operations and procedures in accordance with Corporate policies and Franchise standards.

The General Manager will ensure that company values and benchmarks of Guest Satisfaction, Associate Satisfaction, Owner Relations, Revenue, Profitability and Asset Management are met or exceeded.

Responsibilities:

• Physically tours and inspects the property daily; to include property condition, cleanliness, safety, and quality of product and service throughout hotel.
• Monitors market trends and guest feedback to identify business opportunities and opportunities for improvement.
• Takes personal ownership for the day-to-day operations and is available when needed including weekends, nights and overnight in an emergency role.
• Drives elite guest satisfaction scores (GSS) and third-party scores on partnership sites.
• Drives all Revenue. Participates in weekly Revenue Calls and is involved with all Revenue decisions.
• Works closely with the Complex Director of Sales to attract and retain Corporate, BT and Group business.
• Manages financial and operational information to meet labor requirements and operating costs.
• Administers Human Resources functions including recruiting, hiring, onboarding, training, and coaching & counseling.
• Establishes and maintains Preventative Maintenance Programs to protect and enhance the physical assets of the Hotel as per Brand Standards.
• Leads quality daily, weekly, monthly in effort to be ready and compliant for a Brand Standards Audit (QA).
• Considers all liability issues first and foremost before making any decisions.
• Participates in community events. Meets with potential and current clients and promotes the Hotel.
• Addresses any additional assignments administered by the Corporate Hotel Director of Operations.
• Three years of AGM/GM experience (combined) minimally is required.
• Major brand experience is essential. Marriott experience is a HUGE PLUS.
• Hospitality, Business or Marketing Degree is preferred.
• Strong and successful Owner Relations experience is required.
• Strong inter-working philosophy and ability to work with sister properties is necessary.
• Works in a hands-on capacity when needed.
• Ability to build a culture and develop a dynamic team is imperative.
• Local Venice/Sarasota Market experience is preferred.
• Proficiency in Microsoft Office is a necessity.
• Ability to occasionally travel is a requirement.