General Manager – Tow Truck & Equipment Operations

Worldwide Equipment Sales; Rockdale (IL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Professional Development Opportunities

Job summary

Worldwide Equipment Sales in Rockdale, IL, seeks a hands-on General Manager to lead tow truck and heavy equipment operations. You will own day-to-day performance, develop a strong team, build lasting customer relationships, and balance immediate execution with strategic growth.

You will oversee sales, customer experience, employees, operations, and financial performance; stay visible in the business, set clear expectations, coach managers, and drive improvements across processes and service.

Qualifications

• 5+ years of progressive management or operational leadership experience.
• Experience leading employees, setting expectations, and managing performance.
• Strong communication and relationship-building skills.
• Proven ability to prioritize, solve problems, and follow through.
• Strong business judgment and results-oriented mindset.
• Working knowledge of Microsoft Office and ability to learn business systems.
• High school diploma or equivalent.

Responsibilities

• Lead the Rockdale Operation: oversee day-to-day operations, establish goals, maintain visible leadership, improve processes and efficiency.
• Develop sales goals, forecasts, and strategies to support business growth; review sales activity and pursue new opportunities; participate in sales when needed.
• Lead and develop the team: coach, motivate, set expectations, and collaborate with People Operations on recruitment and development.
• Manage business performance: monitor results, expenses, resources, and profitability; balance customer needs with priorities; drive issue resolution.
• Maintain operational standards: ensure compliance with policies, promote safe and ethical practices, drive continuous improvement in customer experience and teamwork.

Skills

Management Experience

People Leadership

Communication Skills

Problem Solving

Business Judgment

Microsoft Office

Education

High School Diploma or Equivalent

Bachelor's Degree in Business/Related Field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager – Tow Truck & Equipment Operations

Sales Reg Full Time Rockdale, IL, US

Salary Range: $110,000.00 To $130,000.00 Annually

General Manager

Lead the Operation. Develop the Team. Drive Results.

Worldwide Equipment Sales (WWE), part of Pritchard Companies, is seeking an experienced General Manager to lead our Rockdale, Illinois operation.

This is a hands-on leadership role for someone who takes ownership, develops strong teams, builds customer relationships, and understands how to balance day-to-day execution with long-term business growth.

The General Manager will oversee the overall performance of the Rockdale location, including sales, customer experience, employees, operations, and financial performance. We’re looking for a leader who is visible in the business, makes sound decisions, holds people accountable, and is willing to jump in wherever needed to keep the operation moving forward.

What You’ll Do

Lead the Rockdale Operation

• Oversee the overall day-to-day operation of the Rockdale location
• Establish location goals, priorities, and performance expectations
• Maintain a visible, hands-on presence throughout the business
• Identify operational challenges and take action to improve processes, service, and efficiency
• Ensure teams understand business priorities and expectations
• Develop sales goals, forecasts, and strategies to support business growth
• Review sales activity and actively pursue new business opportunities
• Participate directly in the sales process when needed
• Build and maintain strong relationships with customers, vendors, and business partners
• Support vehicle and equipment sales and trade-in evaluations as appropriate

Lead & Develop the Team

• Lead, coach, motivate, and develop managers and employees
• Establish clear expectations and reinforce accountability
• Provide timely coaching, feedback, and recognition
• Partner with People Operations on recruiting, onboarding, employee development, and performance management
• Create a positive, professional, and results-driven work environment

Manage Business Performance

• Monitor operating results, expenses, resources, and overall profitability
• Identify opportunities to strengthen business performance
• Review and approve location-level transactions within established authority
• Balance customer needs, operational priorities, and business results
• Take ownership of issues and drive them through resolution

Maintain Operational Standards

• Ensure the location operates in accordance with company policies and procedures
• Maintain compliance with applicable federal, state, and local requirements
• Promote safe and ethical business practices
• Drive continuous improvement in customer experience, teamwork, communication, and operational execution

What We’re Looking For

Required

• 5+ years of progressive management or operational leadership experience
• Experience leading employees, setting expectations, and managing performance
• Strong communication and relationship-building skills
• Proven ability to prioritize, solve problems, and follow through
• Strong business judgment and results-oriented mindset
• Working knowledge of Microsoft Office and ability to learn business systems
• High school diploma or equivalent

Preferred

• Experience in tow truck, commercial vehicle, heavy equipment, dealership, or related sales and operations
• Experience leading multiple departments or functions
• Experience with sales forecasting, operational performance, and financial oversight
• Experience with vehicle or equipment sales and trade-in appraisal
• Bachelor’s degree in Business Administration, Management, or a related field

The Leader We’re Looking For

You’ll be successful in this role if you:

• Lead from the front
• Take ownership of results
• Communicate directly and respectfully
• Develop and hold people accountable
• Build strong customer relationships
• Make timely, practical decisions
• Stay adaptable when priorities change
• Look for ways to continuously improve the business

Why Join Worldwide Equipment Sales?

• High-impact leadership role with ownership of a key operation
• Opportunity to influence business growth and team development
• Specialized towing, recovery, and commercial equipment industry
• Strong support from Pritchard Companies leadership
• Established organization with a long history and continued growth
• Competitive compensation and comprehensive benefits
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Employee Assistance Program

Worldwide Equipment Sales is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.