General Manager (TOL)

Guardian Access Solutions; Sylvania (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance after 90 days

401(k) with employer match

Internal promotion opportunities

Employee discounts

Performance incentives

Job summary

Midwest Shooting Center is seeking a General Manager for our Sylvania, OH location to lead the three AGMS and Guest Services, driving sustainable revenue and exceptional member experiences across all departments.

You’ll develop leaders, align departments, ensure compliance and safety, and foster a culture of accountability and teamwork while delivering growth, top-tier service, and strong staff development.

Qualifications

• Minimum proven leadership ability to develop and hold managers accountable.
• Strong financial and operational acumen, including P&L management.
• High integrity with focus on compliance and safety.
• Excellent interpersonal and conflict-resolution skills.
• Ability to build culture, inspire teams, and enforce accountability.

Responsibilities

• Lead, coach, and hold department managers accountable (Premium Services, Retail Operations) and Guest Services.
• Align departmental strategies for growth across memberships, training, and retail/range.
• Ensure profitability targets through revenue growth, margins, and cost discipline.
• Maintain regulatory compliance (ATF, OSHA, financial controls, policies).
• Act as Manager on Duty (MOD) when needed and oversee operations.

Skills

Leadership

P&L management

Operational acumen

Data-driven

Conflict resolution

Job description

A culture that rewards teamwork and performance

Why Midwest Shooting Center

Here at Midwest Shooting Center, we pride ourselves on our inviting atmosphere, top-notch customer service, and unique approach to the firearms business. We are growing and looking for people to join our team! We are a company that changes the lives of the people that work for us through valuable relationships, professional development, and financial rewards. We have a culture that rewards teamwork and performance, and all Midwest Shooting Center employees are held to high standards.

At Midwest Shooting Center, we take immense pride in being the fastest-growing shooting center in the nation. Our employees are the heart and soul of our success, which is why we’ve designed a comprehensive Employee Development Program focused on developing leaders from within.

Employee Compensation

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full-time employees are eligible for healthcare at 90 days, employer sponsored 401k at 6 months, and we prefer to promote internally.

Apply Today

Location: Sylvania, OH

Job Id:321

# of Openings:1

General Manager
Midwest Shooting Center
Full-time | $70,000 per year (base + performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.
Position Overview
The General Manager is responsible for the overall success of the location. This role leads, develops, and holds accountable the three AGMS (Purchasing, Retail, & Premium Services) as well as the Guest Services department. The General Manager ensures all departments are aligned, profitable, compliant, and deliver exceptional experiences to members, training clients, and guests.
The primary goals are:

• Delivering sustainable revenue growth across all departments.
• Ensuring operational excellence, compliance, and safety at all times.
• Developing high-performing leaders and teams that embody company core values.
• Creating a culture of accountability, collaboration, and customer-first service.

What You’ll Do

• Lead, coach, and hold accountable the department managers (Premium Services, Retail Operations) and Guest Services team.
• Oversee and align departmental strategies to ensure balanced growth across memberships, training, and retail/range.
• Ensure profitability targets are achieved through revenue growth, margin management, and expense discipline.
• Maintain compliance with all regulatory requirements (ATF, OSHA, financial controls, company policies)
• Act as the final escalation point for member, client, or customer issues,  ensuring resolution and retention.Conduct weekly manager one‑on‑ones and hold a weekly leadership team meeting to align goals and priorities.
• Review, track, and report on key departmental metrics to  headquarters;  use data to drive improvement plans.
• Foster collaboration between departments to maximize referrals, conversions and member retention.
• Maintain strong talent pipelines: hire and train and develop staff and leaders ;  once secret s
• Serve as the cultural leader of the location, modeling company values, professionalism, and accountability.
• Act as Manager on Duty (MOD) when needed, ensuring full operational oversight.

What Success Looks Like

• The location consistently meets or exceeds revenue, profitability, and retention targets.
• All departments collaborate seamlessly, sharing opportunities and resources.
• Guest experience is consistently excellent, reflected in reviews, referrals, and NPS.
• Compliance, safety, and accuracy standards are upheld with minimal errors or incidents.
• Managers are effective leaders, their teams are stable and high-performing, and employee retention is strong.
• The location operates with predictable performance and contributes to company-wide growth.

Who You Are

• Proven leadership ability to develop and hold managers accountable.
• Strong financial and operational acumen, with ability to manage P&L.
• High integrity and vigilant focus on compliance and safety.
• Strong interpersonal and conflict-resolution skills.
• Ability to build culture, inspire teams, and enforce accountability.
• Organized, data-driven, and decisive under pressure.
• Annual salary range: $70,000, depending on experience and performance.
• Performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.