General Manager - Stroudsburg

The Gap, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

The Gap, Inc. is seeking a General Manager to lead a store team toward a profitable business plan, ensuring performance against key metrics and a best-in-class customer experience.

You will drive profitable sales through all areas of the store, including Customer Operations, Merchandising, Product Operations, and talent development. You will coach behaviors, teach and train, implement SOPs, foster inclusivity, manage budgets, and represent the brand while staying aware of competitors and

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, and holidays.
• Ability to travel as required.
• Business acumen, time management, planning and prioritization.

Responsibilities

• Analyses results, identifies opportunities and drives KPIs with leadership.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Builds productive teams through sourcing, selecting and developing people.
• Coaches and evaluates team performance.
• Teaches and trains to build capabilities.
• Leads SOPs and initiatives implementation.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication

Business acumen

Time management

Planning and prioritization

Flexibility schedule

Travel willingness

Team development

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implement action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills