General Manager - Somerville

Jetsetpilates; Somerville (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

Jetset Pilates in Somerville, NJ seeks a General Manager to lead studio operations, drive growth, and mentor instructors. The GM will embody the brand, cultivate client and partner relationships, and complete the JetSET training program.

The role requires instructing classes, overseeing performance, and managing people across the studio to achieve goals and continual growth. The position emphasizes leadership, strategy, and exceptional customer service.

Qualifications

• Must be a strong leader with experience in people management.
• Proven ability to manage operations and drive growth.
• Ability to analyze metrics and optimize performance.
• Commitment to completing the JetSET Pilates training program.

Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures.
• Ensure delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure their career growth.
• Drive studio performance on metrics such as number of classes, utilization, first visits, and memberships.

Skills

People management

Operations management

Sales & marketing

Customer service

Data analysis

Team leadership

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, role modeling the qualities and attributes of an exceptional instructor, and expected to undergo the JETSET Pilates training program.

The role requires instructing an average of 8 classes per week and being present in the studio during class times for a minimum of 25 sessions each week. It is a multi‑faceted position responsible for all aspects of studio performance, growth, and people management, ensuring that every area of the business is fulfilled and driven toward achieving goals and continual growth.

Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures.
• Ensure delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure their career growth.
• Drive studio performance on metrics such as number of classes, utilization, first visits, and memberships.