General Manager (similar to Executive Director)

Impact Hub SF; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Flexible work hours

Job summary

Impact Hub SF is seeking a General Manager to oversee operations and strategy for our co-working community in San Francisco. This role entails managing P&Ls, enhancing community engagement, and leading a team of dedicated staff.

The ideal candidate will have extensive management experience, strong operational skills, and a passion for social impact. This full-time position offers competitive compensation and benefits.

Qualifications

• 7+ years of work experience with 3+ years of management experience.
• Experience in hospitality, marketing, or related industries.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage and grow all P&Ls while developing new income opportunities.
• Oversee large-scale projects and manage day-to-day operations.
• Build and maintain a positive work culture and lead team KPIs.

Skills

P&L experience

Strong operations background

Strong communication skills

Team management

Project management skills

Education

BA/BS in Business or related field (MBA preferred)

Job description

General Manager (similar to Executive Director)

Full-time

Impact Hub San Francisco (IHSF) is a membership co‑working community of entrepreneurs, activists, creatives, and professionals taking action to drive positive social, economic, and environmental change. Our work is far beyond providing co‑working space. We leverage our infrastructure (space, values‑led community, talent, resources) to drive community‑led change and promote the social impact sector. Current and former partners and members include Google.org, Beyond12, ImpactAssets, Tides Foundation, Echoing Green, Acumen, water.org, Presidio Graduate School, B‑Lab, and many more. Members have access to a local and global community of change agents, collaboration space, frequent events, community programs, and more. IHSF is part of a global federation of more than 20,000 professional members in 100 shared workspaces across 30 countries and five continents.

IHSF is looking for a business and cultural leader who increases revenues, social impact, and member/staff satisfaction. We want someone with a clear vision of how our hubs can create tangible impact for local communities while also growing revenues and profitability. You will be in charge of both the long‑term strategy and day‑to‑day operation of the Hub. Your goal will be to create a diverse and thriving community for social and environmental innovators, entrepreneurs, funders and activists. This position reports to the board of IHSF, and has three direct full time reporting managers (Events, Operations and Community Experience), as well as two part time contractor relationships that support finance and billing.

Finances

• Manage and grow all P&Ls – member growth, office occupancy, and event revenue – while also developing new earned income opportunities.
• Analyze monthly cash flow and spending reports to identify cost anomalies or opportunities and implement strong financial controls.
• Develop strategic corporate partnerships to consistently drive event revenue.
• Develop an outbound sales plan.
• Build a strong local brand through executing marketing campaigns.
• Work with our accountant to create seamless integration, cooperation, coordination, and communications of our financial situation with staff and board.
• Develop and track annual budgets.

Operations

• Investigate ways to improve existing processes and fix pain points through better planning, coordination, automation, and streamlining.
• Oversee, coach, and lead a staff of three full‑time employees and two part‑time staff.
• Manage large‑scale, company‑wide projects through all phases of development.
• Work with the Board of Directors to set and manage the strategic plan.
• Mitigate and manage potential business risks and vulnerabilities.
• Navigate local regulatory concerns.

Impact

• Increase the social impact of our members through creating networking, sales, leads, and cross‑pollination opportunities.
• Provide a continual feedback loop regarding member concerns and needs.
• Support the work of the Mission Advisory Board to strengthen our role and relationship to the Mission District.
• Make strategic, corporate, or foundation relationships that support the efforts of our members.
• Oversee high‑quality programming for our members.
• Represent the Hub to all outside stakeholders.
• Tell the story of our member’s impact.
• Create a roadmap to achieve the goals of our Community Benefits Agreement (CBA).
• Identify outside funding to support the CBA.
• Create an inclusive membership pricing structure.
• Market to diverse audiences.
• Make the physical Hub space inviting to members of all backgrounds.
• Set and measure inclusion as an important staff goal.

Additional Responsibilities

• Provide the vision, leadership, and strategy to inspire our team to deliver exceptional service and drive financial success.
• Build and maintain a positive and inspiring work culture.
• Manage hiring and onboarding of new employees.
• Provide day‑to‑day management of the team and set and monitor team KPIs and goals.
• Lead strategic initiatives across teams while measuring performance and impact.
• Support the team’s growth and professional development.
• Develop robust processes around goal setting across cross‑functional teams.
• Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market.
• Be great with people, high‑EQ, and high integrity; we do not hire jerks regardless of brilliance.

Qualifications

• BA/BS or equivalent in Business, Hospitality, Sales or related degree (MBA preferred).
• P&L experience required.
• 7+ years of work experience with 3+ years of management experience and having managed teams of 3+ direct reports.
• Experience in hospitality, marketing, retail, startups, consulting, accelerators, or other related industries a plus.
• Experience managing sales and building high‑visibility brands a plus.
• Proven experience with business scaling a plus.
• Strong operations background.
• Thrives in a fast‑paced environment with excellent attention to detail, problem solving, and a willingness to roll up sleeves.
• Strong communication, organization, and project management skills.
• Strong drive to develop others and be an inspirational leader.
• Demonstrate integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and empathy.

Compensation and Time Expectations

This is a full‑time, exempt position. Success metrics include (a) membership revenue above baseline, (b) venue rental revenue above baseline, and (c) overall member retention/churn rates. Exact goals will be determined quarterly with the Board. Base compensation is commensurate with experience, plus bonus incentives related to the above. The position offers full benefits and is located at IHSF and requires some material flexible hour shifting around nights and occasionally weekends (though will require almost no overnight travel).

Equal Opportunity Employer

Impact Hub San Francisco is an equal opportunity employer and places a high value on workforce diversity. We strongly encourage applications from current residents of the Mission, women, people of color, LGBTQIA individuals, individuals with disabilities, and veterans. Impact Hub policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other factor unlawful under federal, state, or local laws.

All your information will be kept confidential according to EEO guidelines.