General manager - Shops On The Circle

Gap Inc; Dothan (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Gap Inc. in Dothan, AL is seeking a General Manager to lead a store team and deliver a profitable business plan with a best-in-class customer experience.

You will translate the brand vision into store execution, driving profitable sales through all areas including operations, merchandising, and talent development. You will coach and mentor associates, forecast demand, schedule shifts, manage the store P&L, and foster an inclusive environment while promoting community involvement to maximize

Qualifications

• 3–5 years of retail leadership experience.
• Demonstrated ability to deliver results.
• Strong communication with customers and team members.
• Ability to travel as required and work flexible hours.

Responsibilities

• Analyze results, identify opportunities, and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations in support of the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback to improve performance.
• Lead SOP implementation and initiatives.
• Create an inclusive environment and promote community involvement.
• Ensure compliance standards are met and deliver a frictionless customer experience.

Skills

Retail leadership

Customer service

Communication

Time management

Forecasting

Scheduling

Budget awareness

People development

Education

College degree or equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills