General Manager, Service & Solutions

Kone México; City of Albany (NY); On-site; USD 153,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health insurance

Job summary

KONE Albany, NY is seeking a General Manager – Services & Solutions to lead the service business operations for the territory and collaborate with customers and colleagues. The role emphasizes safety, quality, and profitable outcomes while guiding a union-represented workforce.

A bachelor’s in construction management or engineering, or 7+ years in related industries, is valued. The position offers a competitive salary range, annual bonus plan up to 25% of target, and comprehensive benefits.

Qualifications

• Progressive leadership experience in service leadership roles.
• Experience managing a union represented workforce.
• Strong orientation to safety, quality and customer outcomes.

Responsibilities

• Drive the service business operations for the territory in collaboration with customers and colleagues.
• Promote a positive culture focused on safety and quality goals.
• Lead and develop the team to achieve customer satisfaction and profitable results.
• Engage in consultative selling and strategic planning to meet business objectives.

Skills

Leadership

People management

Budgeting

Consultative selling

Safety culture

Education

Bachelor's degree in construction management or engineering

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and manage your own local service business as our General Manager - Services & Solutions for KONE Albany, NY? Do you enjoy executing and owning an annual business plan and working with a budget? Does working with your customers and focusing on solutions for them motivate you? Is the people management aspect of a role where you coach, reinforce, and develop your team something you enjoy? Are you committed to promoting a safety culture in your branch? Do you demonstrate a passion for a culture that fosters learning for yourself, your team, and your customers? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our General Manager – Service & Solutions, you will successfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring progressive and successful leadership experience with relevant service expertise in a consultative selling environment as well as leading a union represented workforce. You will use the knowledge gained through your bachelor’s degree in construction management, engineering, or 7+ years of experience in a related industry in lieu of a bachelor’s degree. At KONE, we foster an innovative and collaborative culture, valuing each individual’s contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We’re proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

The hiring range for this role is $152,600.00 – $200,235.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.