General Manager - Retail and Restaurant LAN Airport

Tailwind Concessions LLC; Lansing (MI); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

401k with company matching

Health, Dental and Vision for full‑t‑m

Paid training

PTO

Job summary

Tailwind Concessions LLC in Lansing, MI is seeking a General Manager for Retail and Restaurant at LAN Airport. You will lead both retail and food/beverage operations, drive profitability, and maintain high customer service standards in a bustling airport environment.

The role requires multi-year leadership in restaurant and retail management, a focus on cost control, schedules, and strategic planning. Tailwind supports veterans and offers comprehensive benefits for full-time staff.

Qualifications

• Knowledge of food and beverage industry trends.
• Experience in managing food costs and PL management.
• Proven track record of driving business growth and profitability.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor and control payroll and other expenses
• Manage both Retail and Restaurant operations
• Adhere to F&B budgets
• Develop and implement strategies to achieve business goals and objectives
• Create schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings
• Directs food and beverage services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction
• Participate in weekly department head meetings & individual meetings as needed to meet business plan objectives and provide the appropriate communication and direction
• Implements food and beverage financial strategies by anticipating requirements, trends and variances; develops budgets and capital expenditure plans; develops action plans, measures and analyzes results, initiates corrective actions, minimizing the impact of variances
• Controls F&B supplies by meeting with sales representatives; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
• Keeps F&B equipment operating by enforcing adherence to operating instructions
• Maintains safe, secure, legal and healthy work environment by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures
• Maintain the integrity of company proprietary information and protect company assets
• All other duties as assigned, planned or un-planned

Skills

Food & beverage trends

Food cost management

Business growth

Leadership

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager - Retail and Restaurant LAN Airport

Full Time Lansing, MI, US

2 days ago Requisition ID: 2216

Salary Range: $60,000.00 To $64,000.00 Annually

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

Are you a strong leader with multiple years of Restaurant and Retail management experience ready to take on new challenges and help us grow? Then join the Tailwind team! At Tailwind, we pride ourselves on delivering exceptional food and service to travelers from around the globe. As a leader in airport food, beverage and retail, we’re committed to providing a unique and memorable experience for our guests. As the General Manager, you will be responsible for ensuring the smooth and efficient operations of our business, while maintaining the highest standards of customer service. Your main objective will be to drive profitability and growth, while maintaining a positive and productive work environment for our team.

Tailwind encourages Veterans and Military family members to apply!

Area of responsibility include, but are not limited to:

• Monitor and control payroll and other expenses
• Manage both Retail and Restaurant operations
• Adhere to F&B budgets
• Develop and implement strategies to achieve business goals and objectives
• Create schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings
• Directs food and beverage services organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction
• Participate in weekly department head meetings & individual meetings as needed to meet business plan objectives and provide the appropriate communication and direction
• Implements food and beverage financial strategies by anticipating requirements, trends and variances; develops budgets and capital expenditure plans; develops action plans, measures and analyzes results, initiates corrective actions, minimizing the impact of variances
• Controls F&B supplies by meeting with sales representatives; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
• Keeps F&B equipment operating by enforcing adherence to operating instructions
• Maintains safe, secure, legal and healthy work environment by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures
• Maintain the integrity of company proprietary information and protect company assets
• All other duties as assigned, planned or un-planned

Qualifications/Skills:

• Knowledge of food and beverage industry trends
• Experience in managing food costs and PL management
• Proven track record of driving business growth and profitability
• Strong leadership and people management skills
• Excellent communication and interpersonal skills

Requirements:

• 2-5 years of General Manager experience required
• Must be able to pass a background check
• Must have reliable transportation
• ServSafe
• Food Handlers
• PTO
• Paid training
• 401k with company matching
• Health, Dental and Vision offered to Full time employees

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.