General Manager - Retail

MN Cannabis Staffing; Minneapolis (MN); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading company in the cannabis industry is looking for a General Manager to spearhead operations at their new retail location in Minneapolis. Ideal candidates will demonstrate strong leadership, a passion for customer service, and the ability to manage daily operations effectively. The role involves fostering a positive store culture, driving performance, and ensuring compliance with safety and operational standards, all while delivering an exceptional customer experience.

Benefits

Bonus incentives programs

50% off smokable cannabis products

Health, Dental and Vision insurance

Paid Sick Leave and Personal Time Off

Holiday Pay for specific holidays

Qualifications

• 5+ years of experience in retail management with supervisory experience required.
• Strong leadership and coaching skills with a focus on team development.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Train and supervise Assistant GMs and Retail Associates.
• Manage daily store operations including staffing and compliance with SOPs.
• Drive profitability by monitoring KPIs and sales performance.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Inventory systems

Financial reporting software

Job description

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About the Role:

We're seeking a dynamic General Manager (GM) to lead all operations at our new retail location coming to Minnesota. As the senior on-site leader, you'll be responsible for driving performance, managing daily operations, developing a high-performing team, and delivering outstanding customer experience.

About the Role:

We're seeking a dynamic General Manager (GM) to lead all operations at our new retail location coming to Minnesota. As the senior on-site leader, you'll be responsible for driving performance, managing daily operations, developing a high-performing team, and delivering outstanding customer experience.

As GM, you'll set the tone for the store culture, lead with vision, and ensure seamless customer experience while meeting key business metrics. This role is perfect for someone who thrives in a fast-paced environment, is passionate about developing people, and enjoys rolling up their sleeves to get things done.

Key Responsibilities:

Leadership & People Management

• Train, mentor, and supervise Assistant GMs and Retail Associates
• Set performance goals and conduct regular evaluations
• Promote a positive, inclusive, and high-performance culture
• Oversee hiring, onboarding, coaching, and progressive discipline
  
  

Store Operations & Scheduling

• Manage all daily store operations including staffing, scheduling, and coverage
• Coordinate team meetings and communicate priorities
• Ensure compliance with all SOPs, safety standards, and labor laws
  
  

Customer Experience

• Champion a customer-first mindset across the store
• Resolve escalated issues and ensure service excellence
• Maintain a clean, welcoming, and organized store environment
  
  

Sales & Financial Performance

• Monitor KPIs and financial reports to drive profitability
• Participate in monthly financial reviews and performance reporting
• Support promotional campaigns, loyalty programs, and upsell strategies
  
  

Inventory & Cash Management

• Oversee inventory control, delivery intake, and loss prevention
• Ensure proper handling of cash, POS systems, and daily reconciliations
• Safeguard store assets through proper security protocols
  
  

Technology, Facilities, & Merchandising

• Maintain all in-store technology, kiosks, displays, and signage
• Coordinate with vendors and service providers for maintenance and repairs
• Ensure the store aligns with brand guidelines and promotional messaging
  
  

Qualifications:

• 5+ years of experience in multi-functional retail management with direct supervisory experience
• Strong leadership and coaching abilities
• Excellent organizational, communication, and problem-solving skills
• Comfortable working with scheduling, inventory systems, and financial reporting
• A high level of integrity, personal motivation, adaptability, and sense of urgency
• Commitment to maintaining confidentiality and managing sensitive information
• Previous retail, sales and/or customer service experience is strongly preferred
• We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.
• Ability to work flexible hours including evenings, weekends and holidays
• Must commit to coming to work sober.
• Successfully pass a pre-employment criminal background check
• Minimum 21 years of age
  
  

Benefits and Compensation:

• Pay range between $65,000-$75,000
• Bonus incentives programs
• Employee discount includes 50% off smokable cannabis products
• Health, Dental and Vision insurance
• Employee Assistance Program (EAP)
• Employee Discount Program offering exclusive discounts from top national retailers
• Paid Sick Leave (PSL) and Personal Time Off (PTO)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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