General Manager

OTG Experience, LLC; Minneapolis (MN); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector seeks a General Manager at Minneapolis-Saint Paul International Airport. This role requires overseeing operations, staffing, and financial targets across multiple dining concepts. Ideal candidates will exhibit strong leadership skills, a culinary background, and a commitment to customer service. Join us in delivering exceptional hospitality experiences.

Benefits

Healthcare

PTO

401k match

Qualifications

• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts.
• Strong culinary background and fine dining experience are a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Accountable for all day-to-day restaurant and Cibo operations.
• Provides leadership to the managers and crewmembers in the Unit.
• Ensures cost-effective staffing and adheres to labor budgets.

Skills

Leadership

Communication

Customer Service

P&L Budgeting

Culinary Skills

Education

Degree in hospitality or culinary field

Job description

OTG - Minneapolis-Saint Paul International Airport, St Paul, Minnesota, United States of America

Job Description

Posted Tuesday, June 17, 2025 at 4:00 AM

YOUR NEXT OPPORTUNITY IS NOW BOARDING:

Join OTGas a General Manager at MSP nowand drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 1 1 airports, OTG , and its 5,000+ crewmembers serve millions of travelers each year.

WHY OTG?

By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

Pay rate: $70,000 - $80,000 per year plus bonus eligibility

ROLE AND RESPONSIBILITIES

Position Summary:

The OTG General Manager at MSP is the management leader in our OTG units; this position is responsible for all day-to-day restaurant and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.

Responsibilities:

Promotes an attitude of pride, cooperation, and success in the Unit

Accountable for the ordering process and overall unit budgets in the unit

Accountable for all cost and sales projections on a weekly basic

Ensure cost-effective and efficient staffing and adherence to labor budgets.

Accountable for unit scheduling managers as well as crewmembers

Provides leadership to the managers and crewmembers in the Unit

Accountable for establishing and maintaining high standards for food quality and customer service

Directs the managers and crewmembers to achieve company standards

Administrates and follows-up management and crewmember training

Assigns and defines areas of responsibility for the managers, establishing and settling deadlines.

Directs the team toward achieving the Unit's financial goals

Maintains a positive work environment for both the management team and staff

Provides a workplace free from hazards, following all safety policies set forth by the company.

Accountable for leading the recruitment of FOH staff

Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency

Oversees CIBO Markets in assigned quadrants

Complete other tasks as assigned

QUALIFICATIONS AND REQUIREMENTS

Degree in hospitality or culinary field is preferred

Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts

1 – 3 years of retail experience (convenience store) a plus

Proficient knowledge of P&L budgeting and forecasting

Strong culinary background and fine dining experience are a plus

Commitment to service of customers, crew, co-workers, and management

Demonstrated dependability, personal drive , and leadership, ability to lead by example

High level of integrity, work ethic, passion, and commitment to OTG value s

Ability to train, delegate, coach, and aid in the development of crewmembers

Excellent verbal and written communication skills

Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

OTG - Minneapolis-Saint Paul International Airport, St Paul, Minnesota, United States of America