General Manager - Retail

Ashley | The Wellsville Group; Buffalo (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Ashley | The Wellsville Group Buffalo, New York, United States is seeking a hands-on General Manager for our Amherst showroom, with the opportunity to support other locations within the market. In this role you’ll lead daily operations, coach the team, and drive sales performance while upholding company standards.

You’ll be visible on the sales floor, build a culture that motivates staff, recruit and onboard future leaders, and ensure exceptional customer experiences.

Responsibilities

• Leading daily showroom operations and driving sales performance
• Coaching and developing team members to meet KPIs
• Recruiting, onboarding, and developing future leaders
• Upholding company standards and processes across locations
• Building a culture where staff feel supported and motivated

Job description

General Manager - Retail

Ashley | The Wellsville Group Buffalo, New York, United States

About this position

General Manager

Lead. Develop. Make an Impact.

At The Wellsville Group, we believe great stores are built by great leaders. As a General Manager, you'll play a key role in driving performance, developing people, and creating a culture where teams and individuals can succeed.

This is a hands-on leadership role for a proven retail leader who is ready to operate at a General Manager level while providing leadership support across the market.

Your primary home will be our Amherst showroom, with the opportunity to support other locations within the market as business needs require.

When the GM is present, you'll be a strong leadership partner - helping drive the business, coach the team, and keep priorities moving forward. When the GM is away, you'll step up and confidently lead the showroom.

You'll be visible on the sales floor, connected to your team, and actively involved in the business every day.

What You'll Do

You'll be a hands-on leader who is comfortable taking ownership and making things happen. Your role will include:

• Partnering with General Managers to drive sales, culture, and operational excellence
• Stepping into full showroom leadership when the GM is offsite, on PTO, or business needs require
• Leading from the sales floor and staying connected to both customers and team members
• Coaching, developing, and holding team members accountable to expectations
• Supporting recruiting, onboarding, and development of future leaders
• Reinforcing company initiatives, processes, and standards
• Identifying opportunities and challenges within the business and taking action
• Helping create consistency and strong leadership across the market
• Building a culture where people feel supported, challenged, and motivated to perform

Who We're Looking For

We're looking for a confident, people-first leader who enjoys leading from the front and knows how to bring out the best in others.

You may be a great fit