General Manager Restaurant

Jamie's Bottle Shop; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Jamies Bottle Shop in Old Town Scottsdale seeks a hospitality-driven FOH leader to manage private events, dinners, tastings, and guest relations while supporting wine programs. You will oversee FOH operations, lead a team, coordinate with the Wine Director, and help grow wine club revenue and retail sales.

Ideal candidates have two years of leadership in FOH/beverage retail, strong customer service focus, and flexibility to work evenings and events.

Qualifications

• Two years of demonstrated leadership experience in FOH restaurant management or beverage retail management.
• WSET Level 2, CMS Introductory, or higher preferred.
• Strong customer service focus in hospitality leadership.
• Proven leadership and collaboration to foster a high-performing team.
• Attention to detail in service, hospitality, and retail transactions.
• Flexible schedule including evenings, weekends, and events.
• Proficiency with POS and inventory systems; Toast POS a strong plus.

Responsibilities

• Manage Private Events: respond to inquiries, oversee planning, and communicate food or wine service needs.
• Execute Special Dinners & Tastings: oversee events including tastings with the Wine Director.
• Guest Relations: deliver personalized service, monitor satisfaction, resolve inquiries to exceed expectations.
• Support Wine Programs: assist Wine Director in planning, marketing, and execution of events.
• Drive Business Growth: grow private event bookings, wine club memberships, retail sales, and revenue through promotions.
• Expand Revenue Streams: develop initiatives to create additional revenue for the shop.
• Oversee Daily Operations: manage FOH team, ensure service, maintain store upkeep, coordinate FOH/BOH.
• Lead Team Management: hiring, onboarding, scheduling, staff meetings.
• Act as Primary Liaison: main contact for Jamie's Bottle Shop for inquiries, press, solicitors.
• Assist with Projects: collaborate with management on special projects, including daily marketing.

Skills

Management experience

Customer service

Leadership

Attention to detail

Flexibility

Team collaboration

Tools

Toast POS

Job description

Job Description

Key Responsibilities:

1. Manage Private Events: Respond to all inquiries, oversee planning, and communicate food or specialty wine service needs to all relevant parties.

2. Execute Special Dinners & Tastings: Oversee special dinners and distributor events, including complimentary tastings with the assistance of the Wine Director.

3. Guest Relations: Cultivate strong relationships with guests by delivering highly personalized service, actively monitoring satisfaction, and promptly resolving any inquiries or concerns to consistently exceed expectations

4. Support Wine Programs: Assist the Wine Director in the planning, marketing, and execution of winery/producer events, Friday wine tastings, and education classes.

5. Drive Business Growth: Increase current business volume by actively growing private event bookings, wine club memberships, retail sales, and overall food and beverage revenue through strategic promotions and upselling techniques.

6. Expand Revenue Streams: Develop and implement new initiatives to create additional avenues of revenue for the shop.

7. Oversee Daily Operations: Manage the Front of House team, ensure exceptional service, maintain store upkeep, and facilitate clear communication between FOH and BOH.

8. Lead Team Management: Handle all hiring, onboarding, staff development, weekly scheduling, and conduct regular FOH staff meetings.

9. Act as Primary Liaison: Serve as the main point of contact for Jamie's Bottle Shop, handling general inquiries, press, and solicitors.

10. Assist with Projects: Collaborate with the management team on all special projects, including daily marketing and social media management.

What We’re Looking For:

• Management Experience: Two years of demonstrated leadership experience inFront of House (FOH) restaurant management or beverage retail managementis required.
• Preferred Certifications: WSET Level 2, CMS Introductory, or higher strongly preferred.
• Customer Service Focus: You possess an unwavering commitment to hospitality and thrive in a dynamic, guest-facing leadership role.
• Leadership & Collaboration: You lead by example, bring a collaborative spirit, and know how to foster a supportive, high-performing work environment
• Attention to Detail: You care about the little things, from beautifully plated charcuterie to accurate retail transactions.
• Flexibility: Comfortable working evenings, weekends, and during events as needed.
• Systems Proficiency: Highly comfortable navigating point-of-sale and inventory management systems (experience with Toast POS is a strong plus).

Company Description

Nestled in the heart of Old Town Scottsdale, Jamie’s Bottle Shop is an intimate, European-inspired café and retail space dedicated to the artistry of winemaking. We offer a curated selection of over 1,000 wine labels—from everyday favorites to rare, collectible gems—alongside rotating wine flights and a seasonal selection of wines by-the-glass.

Rooted in humility, hospitality, and community, our mission is to create a welcoming space where wine connects people and sparks conversation. We make exceptional wine accessible to everyone, whether they are discovering a new favorite or expanding a collection. Through our three-tier wine club and educational events hosted in our private “Champagne Room” by our in-house Advanced Sommelier, we aim to make every guest experience inspiring. We are always looking for passionate, hospitality-driven individuals to join our team and help us uphold this mission.