Assistant Tasting Room & Club Member Manager

NOIRE WINE LLC; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Training & development

Job summary

NOIRE WINE LLC in Dallas is seeking an Assistant MGR & Wine Club Manager who brings wine knowledge, customer service excellence, and sales experience to lead tasting room operations. You will supervise a team of 4–6 tasting room associates, manage wine club enrollment, shipments, events, and member communications, and coordinate with the sales team to drive memberships and revenue.

The role requires flexibility, evening/weekend availability, and the ability to stand for long periods;

Qualifications

• Experience managing a tasting room or similar sales/service environment.
• Strong knowledge of wine and wine production.
• Excellent customer service and ability to build relationships.
• Strong organizational and time management skills.
• Ability to work in a team-oriented environment.
• Strong verbal and written communication skills.
• Flexible schedule including evenings and weekends.
• Able to lift 35 pounds and stand for long periods.

Responsibilities

• Supervises tasting room and event operations under the General Manager.
• Maintains equipment, supplies, and inventory.
• Processes reservations and advance payments.
• Inspects facility for cleanliness and readiness.
• Addresses patrons' complaints and resolves issues.
• Manages a team of 4–6 tasting room associates and motivates them to hit goals.
• Manages day-to-day wine club operations: enrollment, shipments, communications.
• Develops and executes wine club events and promotions to grow membership and sales.
• Serves as main contact for wine club members and ensures satisfaction.
• Collaborates with sales to grow wine club revenue and refine strategies.
• Keeps accurate records of wine club members and purchases.

Skills

Wine knowledge

Customer service

Sales experience

Team leadership

Communication skills

Physical stamina

Job description

Benefits:

• Bonus based on performance


• Employee discounts


• Training & development

Are you passionate about wine and enjoy providing an exceptional customer experience? Pur Noire is an urban winery and tasting room located in the heart of Dallas and we are looking for an Assistant MGR & Wine Club Manager to join our team. The ideal candidate is an experienced professional with a strong background in wine, customer service, and sales. The ideal candidate will also have experience managing employees in a tasting room or a sales setting. They will be comfortable working with little oversight and performing wine tastings when needed. They will also ensure that the tasting room is properly open and closed daily.

Key Responsibilities:

• Supervises tasting room, and event operations at the direction of the General Manager


• Maintains equipment, supplies, and inventory list


• Processes reservations and advance registration payments.


• Inspects facility for cleanliness


• Answers patrons' complaints and resolves problems


• Supervisory Responsibilities
  
  
  
  • Manages a team of 4 to 6 tasting room associates
  
  
  • Motivates team to reach sales and service goals
  
  
  • Carries out supervisory responsibilities in accordance with company policies
  
  
  
  


• Manage day-to-day functions of our wine club, including membership enrollment, wine shipments, and communication with members


• Develop and execute wine club events and promotions to increase membership and drive sales


• Act as the main point of contact for wine club members, ensuring their satisfaction and addressing any concerns


• Provide wine tastings for customers in our tasting room, educating them on our wines and winery


• Collaborate with the sales team to increase wine club sales and develop new sales strategies


• Maintaining accurate records and databases of wine club members and their purchases

Qualifications:

• One year of experience managing a tasting room or similar sales and service-based management experience.


• 1 years of experience in a wine club or wine-related customer service & sales role


• Strong knowledge of wine and wine production


• Excellent customer service skills and ability to build relationships


• Strong organizational and time management skills


• Ability to work well in a team-oriented environment


• Strong verbal and written communication skills


• Ability to work a flexible schedule, including evenings and weekends


• Ability to lift 35 pounds


• Comfortable standing for long periods.

We offer competitive compensation, along with the opportunity to work in a fun and dynamic industry. If you are passionate about wine and providing an exceptional customer experience, we encourage you to apply.

We are an equal-opportunity employer, and we are committed to hiring a diverse workforce. We encourage applicants of all genders, races, nationalities, sexual orientations, ages, and abilities to apply for this position.