General Manager - Raleigh

Aqua-Tots Swim School; Raleigh (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading swim school is seeking a General Manager to oversee operations, ensure high-quality customer service, manage staff, and maintain adherence to Aqua-Tots standards. Ideal candidates should possess leadership skills and experience in operations management. If you're enthusiastic about aquatics and leadership, come join our mission!

Qualifications

• Minimum 2 years management experience preferred.
• At least 18 years of age.
• Valid Driver’s License required.

Responsibilities

• Manage all aspects of school operations including customer service and sales.
• Oversee hiring, training, and team management.
• Ensure facility cleanliness and safety standards.

Skills

Leadership

Customer Service

Team Management

Communication

Problem Solving

Education

High School Graduate or GED equivalent

Bachelor’s Degree preferred

Tools

CPR Certification

First Aid Certification

Job description

Welcome to Aqua-Tots!We are saving lives by teaching children all over the world how to become safe and confident swimmers for life, andwe are currently looking for a General Manager!

We believe swimming creates opportunities for our families one child, one lesson, one neighborhood at a time. The right person will be welcoming, enthusiastic, and embody our core behaviors: BeFriendly, Be Driven to make things happen even when things are tough, Be Humble in his/her interactions with the team and our families, and Be Willing to be flexible and lean into conflict to be successful. If this sounds like you, we’d love to meet you!

Learn more about us here: https://www.youtube.com/watch?v=ne-cqjkjcjY&feature=youtu.be

Job Objective:

In collaboration with the Area Integrator and Operations
Team, the General Manager will lead and manage all aspects of the local swim
school operation to provide world-class customer service, a cutting edge, clean
facility, and outstanding swim lessons that adhere to the Aqua-Tots standard of
excellence.

Areas of Responsibility

The General Manager is responsible for providing leadership and management in the following areas of School Operations:

Customer Service and Sales

• Ensure all Front Desk and Aquatic staff adhere to the Aqua-Tots Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction
• Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
• OverseeAquatic Manager (AM) in the management of class schedules
• Oversee Front Desk Team in the tracking and converting of all In-Water Evaluations
• Oversee AM in reviewing all scheduled and completed In-Water Evaluations
• Oversee Front Desk Team and AM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
• Oversee AM in the follow up with curriculum or instructor related student drops
• Oversee Front Desk Teamin the follow up with facility or scheduling related student drops
• Oversee AM in the management of student progression
• Oversee AM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and school facilities
• Set sales goals, track and review all incoming and outgoing sales, and implement a sales goal incentive plan for all staff

Human Resources

• Lead the AM in teammanagement
• Lead the hiring, training, mentoring, assessing, and scheduling of all team members.
• Oversee all documented staff disciplinary action
• Ensure all staff certifications are properly documented and current
• Manage own weekly schedule to accommodate the school needs
• Oversee schedules, attendance, and shift coverage for all staff
• Review and approve all submitted staff time sheets

Team Management

• Build a team environment and promote the Aqua-Tots culture among all team members
• Ensures teamprovides effective parent and child feedback, addresses concerns, and provides solutions
• Ensure AMmeets regularly with any underperforming staff
• Follow up on any action plans created from Deck Supervisor reports
• Ensure AM is conducting Staff Meetings and In-Service Training
• Ensure AM is conducting Master Instructor Meetings and Deck Supervisor Meetings
• Provide guidelines for AMto hold quarterly team building activities

Facility Management

• Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance
• Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness
• Ensure overall school safety for staff and customers
• Review all incident reports and take appropriate action when necessary
• Build, manage, and adhere to the school budget
• Adhere to all required franchise accounting and reporting procedures
• Process and submit payroll to accountant

Marketing

• Implement grassroots, local, and franchise level marketing campaigns
• Work with local marketing agencies to execute marketing strategies

General Manager Certification Requirements (we can provide all training)

• Aqua-Tots Water Safety Instructor (AT-WSI) Certification
• Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion
• Certified Pool Operator (CPO) Certification
• CPR and First Aid Certifications

Expected Work Hours

• Days and hours vary based on school’s need and season
• 40+ hours per week
• Minimum of 3 shifts per week at the Front Desk
• Minimum of 6 hours per week meeting with management, reviewing assessments, and observing aquatics to evaluate lesson quality and consistency

Minimum Qualifications

• High School Graduate or GED equivalent, Bachelor’s Degree preferred
• At least 18 years of age
• Valid Driver’s License
• 2 years Management experience preferred

Preferred Qualifications

Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)

Experience leading a team (i.e., developing, coaching, redirecting, and motivating)

Strong hospitality skills (i.e., role models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; and builds excitement within the team to gain their consensus)

Capable of developing others (i.e., role models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; and handles resistance to feedback effectively)

Influences by example (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way)

Pays attention to detail (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future)

Team Building (i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team’s abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; and measures progress and shares results celebrating success along the way)

Communicates Effectively (i.e., consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful)

Strong Social Skills (i.e., engaging eye contact, smiles, excellent posture and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way)

We are looking for teammates who are FRIENDLY, going out of their way to create a welcoming environment, DRIVEN to make things happen even when things are tough, HUMBLE in his/her interactions with the team and our families, and WILLING to be flexible and lean into conflict to be successful. Which of these behaviors comes most naturally to you? Tell us about a time you've seen it shine in a work environment!*

At Aqua-Tots, everyone on our team believes in the fun and importance of being in and around the water! What do you look forward to most about getting to work in the aquatics field with us?*

In a few words, how do you think others would describe the type of leader you are?*

Which of our locations would be accessible for you?* (Atlanta) Sandy Springs - 5290 Roswell Rd, Sandy Springs, GA 30342 (Atlanta) Briarcliff - 2153-A, Briarcliff Rd NE, Atlanta, GA 30329 (Atlanta) Westside Village - 2260 Marietta Blvd NW APT 104, Atlanta, GA 30318 (Atlanta) Alpharetta - 3005 Old Alabama Rd #4000, Alpharetta, GA 30022 (Atlanta) Roswell - 1145 Woodstock Rd Ste. 610, Roswell, GA 30075 (Atlanta) East Cobb - 1255 Johnson Ferry Rd, Marietta, GA 30068 (Atlanta) Dunwoody - 5566 Chamblee Dunwoody Rd, Dunwoody, GA 30338 (Atlanta) Forsyth - 850 Peachtree Pkwy, Cumming, GA 30041 (DC) Barcroft - Columbia Pike Suite A, Falls Church, VA 22041 (DC) Falls Church - 1104b W Broad St, Falls Church, VA 22046 (Charlotte) Matthews - 1709 Matthews Township Pkwy, Matthews, NC 28105 (Charlotte) Myers Park - 2935 Providence Rd Ste. 105, Charlotte, NC 28211 (Charlotte) Ballantyne - 11926 Providence Rd W Suite E4, Charlotte, NC 28277 (Raleigh) Raleigh - 8823 Six Forks Rd, Raleigh, NC 27615 (Raleigh) Cary - 2765 NC-55, Cary, NC 27519 (Raleigh) Holly Springs - 313 Matthews Dr, Holly Springs, NC 27540 I do not live within 30 minutes of any of these locations.

Our schools are open 7 days a week, with our busiest times being after school and on the weekends. Are there any scheduling deal breakers for you?*

How do you think you could make a positive impact on the community through working at Aqua-Tots?*

What is your desired salary for this role?*

Are you eligible to work in the United States?*

Once our team reviews your application, you may be selected to move forward for a 15-30 minute virtual (on camera) interview! What time of day could we schedule yours for?* Mornings (9am-11am) Afternoons (12pm-4pm) Evenings (4pm-5pm)

Are there any days you would not be able to attend a virtual interview during your preferred time given above?*

I consent to be contacted over SMS/Text for this job.