General Manager (QSR) - Dunkin

Applegreen Group; East Brunswick Township (NJ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Zusammenfassung

Applegreen, a leading travel plaza brand, seeks a General Manager to oversee a quick service restaurant inside a highway travel plaza. You will drive day-to-day operations, team leadership, and financial performance to meet sales, service speed, and safety standards.

Responsibilities include budgeting, staffing, training, and maintaining brand quality, food safety, and customer satisfaction in a fast-paced setting. Flexible on-site work environment with opportunities for growth.

Qualifikationen

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Aufgaben

• Lead day-to-day activities of associates and managers to meet sales and service targets.
• Maintain operating budgets, inventory, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Hiring, coaching, training, promotion, disciplinary actions and transfers of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies and local, state, and federal laws.
• Address customer needs and resolve issues professionally and promptly.

Kenntnisse

Team management

Delegation

Issue resolution

Multi-tasking

Ausbildung

High school diploma or GED

ServSafe Certification (Preferred)

Jobbeschreibung

Applegreen is a people business delighting guests in transit with passionate hospitality and brands they love.

Applegreen - enjoy your journey and grow with us.

At Applegreen, we Refresh Travelers on their Journey…. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition .
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• High school diploma or general education development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).