General Manager- Dunkin'

Applegreen (US) Welcome Centers; New Canaan (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA operates travel plazas across the Northeast and Midwest, offering convenience and a range of dining options. We are seeking a General Manager to lead the day-to-day operations of a QSR inside a travel plaza on a major highway, driving profitability and brand standards.

You will manage a team, control budgets, ensure food safety, and build a culture of learning and guest service. Requires 2+ years in supervision in a fast-paced restaurant, flexible on-site hours, including nights

Qualifications

• High school diploma or GED required.
• 2+ years of supervisor or unit-level management in a QSR.
• Flexible on-site schedule roughly 50 hours/week incl. days/nights/weekends/holidays.
• Stand/walk for extended periods; lift up to 20 pounds.

Responsibilities

• Lead day-to-day activities of the QSR to meet sales, speed, and guest satisfaction targets.
• Maintain budgets, inventory, food and labor costs, and reporting.
• Ensure brand standards and food safety requirements are met consistently.
• Foster a learning, development, and recognition culture.
• Recruit, develop, and retain a strong team with appropriate staffing.
• Hire, coach, train, promote, discipline, and transfer team members.
• Enforce cash handling policies and company procedures.
• Address customer needs and resolve issues professionally and promptly.

Skills

Team leadership

Delegation

Issue resolution

Profit growth

Customer satisfaction

Proficient computer skills

ServSafe Certification

Education

High School Diploma or GED

Job description

What We Do

At Applegreen, we

General Manager QSR

What We Do

Refresh Travelers on their Journey Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• Proficient computer skills.
• ServSafe Certification Preferred

Requirements

• High school diploma or general education development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).