Dunkin General Manager

Applegreen Group; Old Bridge (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Scheduling

Meal Discount

401(k) with Company Match

Paid Time Off

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a General Manager for a Quick Service Restaurant located in a travel plaza on a major highway. You will oversee day-to-day operations, profitability, and a dedicated team to meet financial and service targets.

You will lead sales, speed of service, customer satisfaction, food quality and safety, manage budgets, inventory, and staff development. This role requires hands-on leadership in a fast-paced environment and a commitment to brand

Qualifications

• Must be able to lead a fast-paced team and drive profitability.
• Strong people management, delegation, and issue-resolution skills.

Responsibilities

• Lead day-to-day activities of associates and managers to achieve sales, speed of service, customer satisfaction, brand standards, and food quality & safety.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR meets brand standards and food safety requirements.
• Foster an engaging culture of learning, development, and recognition.
• Recruit, develop, and retain a strong team with appropriate staffing levels.
• Oversee hiring, coaching, training, promotion, and disciplinary actions for the QSR team.
• Monitor cash handling policies and procedures.
• Ensure compliance with company policies and laws.
• Address customer needs and resolve issues promptly to maintain relationships.
• Collaborate with Brand Partners, HR, Loss Prevention, Finance, and Facilities & Maintenance.

Skills

Team leadership

Multi-tasking

Decision making

Profit growth

ServSafe Certification

Education

High school diploma or GED

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition .
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Requirements

• High school diploma or general education development (GED) equivalent
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).