General Manager - Portland, ME

The Works Bakery Cafe; Portland (ME); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with monthly bonus potential

Flexible hours

Health, dental, and vision insurance

401-K with match

Free bagel and drink every shift

Employee meal discount

Paid time to volunteer

Career growth investment

Paid time to volunteer

Employee loan program

Career growth investment

Job summary

A popular café franchise in Portland, Maine is seeking a General Manager to lead their restaurant operations. The role requires strong leadership skills, with responsibilities including team supervision, operational oversight, and ensuring compliance with health regulations. The ideal candidate should have previous experience in a similar environment and be able to promote an inclusive culture. The position offers competitive pay and a fun, engaging workplace environment with multiple employee perks.

Qualifications

• Fluent in spoken and written English.
• Basic math and financial management skills required.
• Previous leadership experience in retail or restaurant preferred.
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee day-to-day operations and ensure compliance with health and safety regulations.
• Engage with the local community and build relationships.
• Implement training programs to improve team skills and performance.
• Oversee day-to-day operations, cash management, inventory control, and adherence to standards.
• Ensure health, safety, sanitation, and food handling compliance.
• Deliberate on guest feedback and implement improvements to service quality and efficiency.
• Monitor food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community and pursue partnerships or sponsorships.
• Stay updated on industry trends and technology to identify opportunities.

Skills

Strong analytical skills

Team collaboration

Time management

Guest focused

Team development

Guest focus

Time management

Conflict management

Problem solving

Motivating others

Education

College Degree preferred

Job description

Description

Overview

The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.

The Works offers

• competitive pay with monthly bonus potential
• fun environment, great food that people love
• earned time off
• flexible hours
• health, dental, and vision Insurance
• 401-K with match
• free bagel with cream cheese, coffee and tea every shift
• 60% employee meal discount – on and off the clock
• appreciation bonus potential for team members
• paid time to volunteer in the community
• employee loan program
• socially and environmentally considerate employer and restaurant operator
• investment in you and your career growth

Requirements

Responsibilities include but are not limited to the following:

• Able to perform all responsibilities of restaurant team members
• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflicts
• Implement training programs to enhance team member skills and performance
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systems
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issuesMonitor and control food and labor costs, inventory levels, and waste to maximize profitability
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling
• Completion of GFS and other vendor orders to ensure all products are fully stocked but within par needs
• Conduct operational assessments and corresponding action plans for food safety and company standards
• Ensure restaurant budget is met as determined by District Manager

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team including giving positive and constructive feedback
• Guest focused
• Time Management
• Ability to manage conflict
• Problem solving
• Motivating others

Physical Demands and Working Conditions

• Standing on feet for extended periods of time
• Repetitive motion including bending, stooping and reaching
• Lifting objects, including boxes, ice, and product up to 50lbs (if applicable)
• Working in a small space
• Exposure to extreme temperatures
• 50 hours per week, 10-hour shifts
• Evenings, Holidays, and Weekend availability may be required