General Manager - Hanover, NH

The Works Bakery Cafe; Hanover (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount on meals

Paid vacations

Insurance benefits

Performance-based bonus opportunities

Job summary

A community-focused café chain in Hanover, NH is seeking a General Manager responsible for overseeing all café operations. This role includes driving sales growth, ensuring excellent customer service, and mentoring employees. The ideal candidate will possess strong leadership skills, a detail-oriented mindset, and a passion for nurturing team dynamics. Benefits include competitive pay, paid vacations, and performance-based bonuses. Join a vibrant café culture and advance your career!

Qualifications

• Proven experience in food service management.
• Strong ability to inspire and lead a diverse team.
• Detail-oriented and passionate about customer satisfaction.

Responsibilities

• Manage café operations with a focus on sales growth.
• Recruit and train talented staff to fulfill staffing needs.
• Ensure high levels of customer service and team morale.

Skills

Leadership

Customer service

Strategic thinking

Team building

Mentoring

Job description

General Manager (house “keeper”)

The Works Café is a growing regional chain of community‑minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, salads, smoothies, and more. Our mission is to contribute to the health and well‑being of our customers, team members, communities, and the environment.

Come experience our vibrant, community‑oriented culture that is full of opportunities to advance your career!

About you:

You’re an experienced and energetic food service professional looking to apply your talents at a company that shares your values. You’re hard-working, driven, and lead by example, ready to roll up your sleeves and help where help is needed. You’re able to inspire others to meet the company’s strategic goals, while assessing and advocating for what your team needs to achieve success. You strive to nurture and mentor talent, knowing that it will help retain dedicated employees and develop future company leaders.

Job Overview:

We’re looking for a fresh and friendly face to join our management team in Hanover, NH! The General Manager is responsible for all aspects of café operations in one location, focusing on sales growth, customer service, and team building. They connect with both customers and staff to build our community‑conscious café. The General Manager reports to their Multi-Unit Manager. They oversee the Assistant Manager and Shift Leaders, and all store personnel.

Position Type:

Full‑time

Duties Include:

• Recruit and hire talented individuals to fulfill staffing needs
• Train, mentor, and motivate assistant store manager and shift supervisors
• Think strategically in ways that will help build the café’s profit, strengthen the company culture, improve customer service, food quality, and team members’ morale
• Office and administrative tasks such as ordering supplies, scheduling staff and more

A successful candidate must care much more about the health and well‑being of their team members, customers, and communities than the average manager. They must also be detail‑oriented, have weekend availability, and an unusually strong passion for delighting customers. Must be able to stand and walk for periods of 8 to 10 hours each shift, and be able to reach, bend, balance, and transport objects repeatedly during a shift.

Industry Leading Benefits:

• Take pride in your success and the success of your employees through our open book management policy
• Strong quality of life commitment: average 50‑hour, 5‑day work week
• Employee discount on our nourishing meals (eat well and feel good at work!)
• Competitive pay
• Paid vacations! (Yeah, get paid to play in the sand, hike a mountain or visit family…)
• Insurance—take care of yourself with medical, dental, and vision insurance program
• Performance‑based BONUS opportunities!