Shift Lead-Cookies, Ann ST - New

NOXX; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Sick leave

Holiday pay

Product discount

Job summary

NOXX in Grand Rapids, Michigan, is seeking a motivated Shift Lead to oversee daily store operations, supervise budtenders, and deliver an exceptional customer experience. This role requires strong leadership, attention to detail, and the ability to resolve operational and customer issues promptly and professionally.

The successful candidate will lead by example, maintain compliance with company and industry standards, and help foster a positive and productive work environment.

Qualifications

• 1–2 years of retail, hospitality, or customer service experience; supervisory experience preferred.

Responsibilities

• Support daily store operations and ensure smooth workflow during assigned shifts.
• Manage time clock issues and assign daily tasks to budtenders.
• Supervise and guide budtenders to ensure high-quality customer service.
• Assist with onboarding, training, and mentoring new staff members.
• Monitor inventory handling and accuracy during shifts.
• Handle escalated customer concerns or complaints professionally.
• Maintain a welcoming atmosphere and uphold company/store standards.
• Perform drawer counts, cash drops, and shift-end reconciliations accurately.
• Oversee cleanliness, organization, and merchandising of the sales floor.
• Provide shift handoff notes to incoming leads/managers.
• Report incidents, compliance concerns, or operational issues promptly.

Skills

Leadership

Supervisory experience

Customer service

Communication

Problem solving

Attention to detail

Job description

Job Summary:

We are seeking a motivated and reliable Shift Lead to join our team. The Shift Lead plays a key role in ensuring smooth daily store operations, supervising budtenders, and delivering an exceptional customer experience. This position requires strong leadership, attention to detail, and the ability to resolve operational and customer issues promptly and professionally. The ideal candidate will lead by example, maintain compliance with company and industry standards, and help foster a positive and productive work environment.

Key Responsibilities:

• Support daily store operations and ensure smooth workflow during assigned shifts.
• Manage time clock issues and assign daily tasks to budtenders.
• Supervise and guide budtenders to ensure high-quality customer service.
• Assist with onboarding, training, and mentoring new staff members.
• Monitor inventory handling and accuracy during shifts.
• Handle escalated customer concerns or complaints professionally.
• Maintain a welcoming atmosphere and uphold company/store standards.
• Perform drawer counts, cash drops, and shift-end reconciliations accurately.
• Oversee cleanliness, organization, and merchandising of the sales floor.
• Provide shift handoff notes to incoming leads/managers.
• Report incidents, compliance concerns, or operational issues promptly.

Requirements:

• 1–2 years of retail, hospitality, or customer service experience; supervisory experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Highly organized with attention to detail.
• Cannabis industry experience is a plus (if applicable).
• Must meet state age requirements and have flexible availability.

Work Schedule:

• Full-time: 30-40 hours per week

Benefits:

• Medical, Dental, and Vision coverage available
• Sick Leave
• Holiday Pay
• Product Discount

NOXX is an Equal Opportunity Employer. NOXX is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at NOXX are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, height, weight, or any other status protected by the laws or regulations in the locations where we operate. NOXX will not tolerate discrimination or harassment based on any of these characteristics.