General Manager - Pinnacle (The)

Gap Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead store operations and drive sales growth. In this role, you will manage a variety of store functions while developing a high-performing team and delivering an exceptional customer experience. The ideal candidate has solid retail experience and strong leadership skills.

Qualifications

• 3-5 years of retail experience leading others.
• Ability to effectively communicate with customers and employees.
• Business acumen skills.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Manage store budget in support of the P&L.
• Build productive teams through sourcing and development.

Skills

Business acumen

Time management

Planning and prioritization

Communication

Education

College degree or equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store, including Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that deliver a best-in-class customer experience.

What You'll Do

• Analyze results, identify opportunities, and make decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Build highly productive teams through sourcing, selecting, and developing people.
• Be accountable for team performance through coaching and feedback.
• Teach and train to build capabilities.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and understand the competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, and holidays.
• Ability to travel as required.
• Business acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.