General Manager - Pilot Point #39

Dairy Queen; Pilot Point (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

Dairy Queen in Pilot Point, TX, is seeking a skilled restaurant leader to oversee all facets of operations, including financial performance, product production and guest service. You will drive sales by implementing the location's game plan, manage staff development, and ensure adherence to company standards.

The role requires strong leadership, a focus on customer satisfaction and the ability to work with the district manager to meet location goals.

Qualifications

• Experience leading a restaurant team and operations.
• Proven ability to manage P&L, labor, COGS and budgets.
• Strong focus on guest service and safety standards.
• Ability to collaborate with local partners and drive sales.

Responsibilities

• Oversees and manages all restaurant areas and makes final decisions.
• Ensures adherence to PRIDE systems and routines in daily operations.
• Develops and achieves the restaurant's game plan with the DM.
• Maintains guest service standards and resolves customer issues promptly.
• Manages staffing, scheduling, training and performance reviews.
• Optimizes profitability by controlling labor and controllables.

Skills

Restaurant management

P&L management

Staff development

Guest service

Operations oversight

Tools

POS systems

Inventory software

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.


• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.


• Responsible for the development and achievement of the restaurant's game plan by working with their DM.


• Ensures guest service in all areas meets company standards.


• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.


• Works with local chamber and schools to increase restaurant sales.


• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.


• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.


• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.


• Ensures the restaurant is in accordance with established company standards, policies and procedures.


• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.


• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.