General Manager, Pet Care Center — Lead with Purpose

PETCO Animal Supplies Stores, Inc.; Dartmouth (MA); On-site; USD 69,000 - 113,000; Full time

Job summary

Petco Animal Supplies, Inc. in Massachusetts seeks a General Manager to lead a Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You’ll own the business, develop a high-performing team, manage labor and expenses, ensure safety and animal care, and drive sales growth through merchandising, process rigor, and community partnerships.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead Pet First: champion health, safety, humane care of all animals and ensure Petco standards are met.
• Foster the Fun: build an inclusive, energized team and develop talent across roles.
• Let’s Go: own the business, drive sales growth, profitability, and operational excellence.
• People Leadership: develop leadership bench, manage performance, and drive accountability.
• Business Performance: meet/exceed sales, profitability, and operational goals.
• Operational Excellence: maintain safety, store appearance, and loss prevention.

Skills

People leadership

Coaching

Financial acumen

Communication

Customer service

Education

High school diploma or GED

Petco leadership development programs (internal candidates)

Job description

Petco Animal Supplies, Inc. in Massachusetts seeks a General Manager to lead a Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You’ll own the business, develop a high-performing team, manage labor and expenses, ensure safety and animal care, and drive sales growth through merchandising, process rigor, and community partnerships.