General Manager: Lead a Pet Care Center

Petco; Dartmouth (MA); On-site; USD 69,000 - 113,000; Full time

Job summary

Petco in Dartmouth, MA is seeking a General Manager to lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You will own the business, manage people, performance, and processes, and build an engaging team while driving sales growth, profitability, and operational excellence. This full-time role requires a passion for pets and excellent leadership.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
• Own the business: drive sales growth, profitability, and operational excellence.
• Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.

Skills

People leadership

Communication

Financial acumen

Operations

Customer service

Education

High school diploma or GED

Job description

Petco in Dartmouth, MA is seeking a General Manager to lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.

You will own the business, manage people, performance, and processes, and build an engaging team while driving sales growth, profitability, and operational excellence. This full-time role requires a passion for pets and excellent leadership.