General Manager - Pacific Northwest

Kappaalphapsi1911; Portland (OR); On-site; USD 91,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and vacation

401(k) plan with employer match

Wellness offerings

Job summary

Kappaalphapsi1911 in Portland, OR, is seeking a General Manager to oversee the overall operations of the facility, ensuring compliance with safety regulations and providing organizational leadership. You will manage staff, finances, and marketing while developing strategies for community engagement and operational efficiency.

Ideal candidates have a BA/BS degree, over 10 years of experience in venue management, and strong leadership abilities. The role offers a competitive salary, potential bonuses, and comprehensive benefits.

Qualifications

• 10+ years of related work experience required.
• Experience managing a physical venue is essential.
• Must have exceptional leadership abilities.

Responsibilities

• Manage operations including staffing and logistics.
• Evaluate policies to enhance operational efficiency.
• Lead recruitment and training of staff.

Skills

Leadership skills

Financial management

Staff management

Conflict resolution

Communication skills

Organizational skills

Vendor management

Knowledge of the music industry

Education

BA/BS Degree in a related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A Brief Overview

The General Manager is responsible for the overall management and operation of the facility, including staffing, finance, marketing, production, maintenance, and related functions, while ensuring compliance with all federal and local safety regulations. This role provides organizational leadership and serves as a liaison between corporate staff, vendors, and venue partners.

Job Summary

• Direct and oversee all facility operations, including planning, organizing, and managing staff and daily activities. Manage day-to-day operations, including coordination of programs, events, and schedules; conduct post-event operational and financial reviews.
• Evaluate and enhance policies and procedures to improve operational efficiency, safety, and overall performance.
• Oversee staff management functions, including recruitment, hiring, training, supervision, performance evaluation, and succession planning. Define organizational structure and staffing requirements; maintain clear job descriptions and performance standards.
• Lead cross-functional meetings related to operations, financial performance, and staff training.
• Establish and manage relationships with vendors, contractors, sponsors, and strategic partners; negotiate contracts and monitor performance.
• Establish and manage the annual operating calendar, including initial programming strategy, hours of operation, and attendance and revenue projections for venue launch and ongoing operations.
• Develop, implement, and monitor operating budgets; oversee cost control and financial performance for operations and events.
• Identify and pursue partnership opportunities to enhance revenue, operations, and community presence. Develop and execute community engagement strategies; represent the organization at public events and build relationships with local stakeholders.
• Design and implement cross-departmental training and professional development programs, including pre-opening onboarding and operational readiness initiatives.
• Prepare and maintain all required reports, records, and permits in compliance with city and management requirements.
• Ensure compliance with all applicable local, state, and federal regulations, including OSHA; maintain and implement the Emergency Action Plan (EAP).
• Resolve escalated customer service issues, ensuring timely investigation and resolution.
• Lead pre-opening and transition from construction to operations, partnering with development, construction, and ownership teams to finalize punch list items and implement operational protocols, staffing, vendor contracts, and budgets.

Required Qualifications

• BA/BS Degree (4-year) in a related field
• 10+ years of related work experience
• Experience and knowledge in overseeing a physical venue
• Experience with management, leadership and conflict resolution
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel, and Outlook)
• Self-motivated with the ability to work in a fast-paced environment
• Excellent written, listening and verbal communication skills
• Must be a creative, detail-oriented person with an outgoing personality
• Knowledge of the music industry preferred

Payscale: $91,000.00 - $152,000.00 annually

This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company-paid basic life insurance, voluntary life insurance, parental leave, 401k plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.