General Manager Operations

Liebherr-Werk Nenzing GmbH; Houston (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Liebherr-America, Inc. is seeking a General Manager Operations for its US MCC Operations, Workshops, Rental Fleet Operations, Training, DiSC, Used Equipment Management, Sales Administration and Warranty.

The role emphasizes continuous improvement and a strong customer service mindset across multiple facilities in the United States. The position oversees procurement and distribution of production and spare parts, drives safety and 6S initiatives, and leads a diverse team toward meeting

Qualifications

• Bachelor’s degree in a related field (i.e. Business, Engineering, Supply Chain, Material Management) with 5 years of progressive experience in product support and distribution including 2 years materials and/or manufacturing experience; or equivalent combination of education and experience.

Responsibilities

• Ensures the efficient operations and proper working environment across all Liebherr MCC facilities.
• Conducts annual budget setting and strategic planning for Operations in alignment with MCC global strategies.
• Builds and leads a team to achieve strategic goals and supervises in accordance with company policies and laws.
• Sets up and maintains efficient Workshops and supports internal/external training development.
• Promotes use of digital tools and DiSC initiatives; ensures access for customers.
• Implements processes and procedures to achieve warranty metrics; supports used equipment trade-ins and purchases.
• Assists Sales Administration with workflow and continuous improvement; maintains inventory management.
• Ensures staff are trained and maintains a training progress matrix.
• Manages rental equipment inspection, analysis, readiness, and market preparation; monitors inventory control.

Skills

Leadership

Budgeting

Strategic planning

Team management

6S and safety

Education

Bachelor’s degree in a related field

Tools

DiSC

Inventory management software

Computer systems

Job description

The General Manager Operations is responsible for the overall administration and efficient operation of Liebherr USA MCC Operations, Workshops, Rental Fleet Operations, Training, DiSC, Used Equipment Management, Sales Administration and Warranty with a focus on Continuous Improvement. The Manager provides a superior level of service and exceeds all departmental goals. The individual promotes the Liebherr culture through coaching, guidance, and staff motivation to help achieve individual and departmental goals and provides leadership, training, and supervision in alignment with divisional targets. Detailed focus on the procurement and distribution of various production and spare parts, components and other products or other related services as required.

• This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship

Responsibilities

• Ensures the efficient operations, organization and proper working capabilities and environment in All Liebherr MCC facilities.
• Conduct annual budget setting and strategic planning for Operations of LUS-MCC in collaborating and supporting MCC global strategies.
• Focuses on organizational topics and builds team to achieve the overall LUS-MCC strategic goals.
• Sets up and maintains efficient Workshops.
• Supports development of training for internal and external customers.
• Support activities around DiSC and constantly ensure digital tools are made available to customers .
• Implements processes and procedures and achieves identified metrics with Warranty.
• In cooperation with Used Equipment Manager, develops processes and procedures for taking trade -in’s and buying machines from customers.
• Supports Sales Administration with flow of work and continuous improvement.
• Ensures Liebherr MCC personnel are well trained and develops a matrix to monitor training progress.
• Supervises and maintains an accurate up-to-date inventory management and control system for Equipment Rental Inventory and attachments.
• Manages processes of inspecting, analyzing and readying rental equipment for the market.
• Becomes familiar and efficient with all phases of the computer system required for management.
• Provides superior customer service to both internal and external customers.
• Handles complaints reasonably, showing empathy and a positive attitude.
• Develops all expense controls and ensures they are adhered to by all departments.
• Improves process quality to drive optimum cost performance.
• Promotes safety in work processes and associate performance by supporting 6S initiatives and/or facility programs, educating associates, and ensuring a safe work environment.

Supervisory Duties:

• Manages 6 (+) employees..
• Responsible for the overall direction, coordination and evaluation of Operations, Workshops, Training, DiSC and Continuous Improvement team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and Experience:

• Bachelor’s degree in a related field (i.e. Business, Engineering, Supply Chain, Material Management) with 5 years of progressive experience in product support and distribution including 2 years materialsand/or manufacturing experience; or equivalent combination of education and experience.

Additional Requirements:

• Travel domestically and internationally up to 50% of the time.
• Ability to obtain and maintain a valid driver license and passport

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Stephanie Sanchez.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators.It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems,Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.